Adult & Paediatric Crisis Worker - Bransford/Telford - 0Hrs

You'll support adults, children and families attending a Sexual Assault Referral Centre, often at an incredibly difficult and vulnerable time. From the moment someone contacts the service, you'll help create a safe, calm and supportive environment. You'll explain what happens next, advocate for their needs and choices, and support them through the practical and emotional aspects of attending the SARC, including where appropriate their forensic medical examination.

Main duties of the job:

• Welcoming and supporting adults, children and their families when they attend the SARC
• Providing clear, sensitive information by telephone and in person
• Acting as an advocate for the patient throughout their time at the Centre

What will you be doing?

• Helping people understand the process and supporting them before, during and after a forensic medical examination
• Working alongside healthcare professionals, Police and other agencies to provide coordinated support
• Assisting with the practical administration associated with each case and maintaining accurate records
• Supporting the forensic process, including preparing the environment and assisting with the collection of forensic evidence
• Maintaining the high standards of cleanliness and DNA decontamination required within a forensic environment
• Supporting patients and liaising with relevant agencies in relation to historic cases

About us:

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system.

What we need from you is the right foundation: compassion, resilience, sound judgement and a genuine commitment to supporting people when they may be at their most vulnerable.

Essential Skills Required:

• GCSE English and Maths at Grade C/equivalent or above
• At least 12 months' experience in an administrative role
• An understanding of confidentiality
• Strong organisational and interpersonal skills
• Confidence working within a multi‑agency environment
• Good IT capability, including Microsoft Word, Excel and Teams
• Full UK driving licence with fewer than six penalty points
• Ability to complete enhanced DBS clearance and police vetting
• Full right to work in the UK and a minimum of three years' UK residency prior to application

Please note, all successful candidates will be subject to pre-employment checks including an Enhanced DBS check, two satisfactory references, and Police vetting NVVP Level 2 checks.

Because of the nature of this role, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.

Desirable:

• Knowledge or experience of health, policing and/or the public sector
• Experience supporting vulnerable adults, children or young people, an understanding of safeguarding, or an A Level/NVQ Level 3 qualification would be advantageous

Company benefits:

• 6 weeks annual leave
• Pension Scheme
• Life Assurance
• Employee Assistant Programme
• Enhanced sickness pay scheme
• Enhanced Maternity Pay after 1 year's service
• Enhanced Neonatal/Adoption Pay after 1 year's service
• Well-being programme
• Up to £500 referral bonus
• Advanced rota planning for better work-life balance
• Long Service/Team of the Month Awards
• A range of accredited and CPD training courses and masterclasses
• Funding for higher education courses after one years' service

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.