At a Glance
- Tasks: Lead operations for new grocery store openings and ensure efficient processes.
- Company: Join a dynamic UK grocery retail startup with ambitious goals and a unique concept.
- Benefits: Enjoy a competitive salary and the chance to grow with a fast-paced team.
- Other info: Regular travel between store locations is required, especially during launches.
- Why this job: Be part of an exciting journey, making a real impact in a growing company.
- Qualifications: Experience in retail operations or supply chain management is essential.
The predicted salary is between 36000 - 60000 £ per year.
Location: Central London
Position Type: Full-Time
Reporting to: CEO
Start Date: Immediate preferred
About us: We are a group of start-up and retail experts, launching a new grocery concept in the UK. We are ambitious, dynamic and on a mission to create something exciting and unique. We're fast-moving, so flexibility, ownership, and a willingness to jump in wherever needed are key. You'll be joining a team where no job is too small or too big, and speed matters. If you're motivated by building from scratch, driving impact, and growing with a company, we'd love to meet you.
About the role: We’re looking for an experienced Operations Manager to take full ownership of operations across our growing retail footprint. This role requires someone who can be hands-on when needed but also structured and process-driven enough to lay the foundation for sustainable growth. You’ll be responsible for ensuring our operations are efficient, scalable, and always customer ready.
Key Responsibilities
- Store Launch & Operations: Lead operational setup for new store openings — from layout planning to stock arrival and tech implementation.
- Process Design & Implementation: Build and refine end-to-end operational processes that support long-term scale. Work closely with the tech team to ensure business processes are supported by tech as much as possible.
- Inventory & Supply Chain: Work cross-functionally to ensure inventory is moving as planned, shelves are stocked, and back-of-house systems are functioning smoothly.
- Tech & Systems Management: Coordinate with the tech team to ensure the day-to-day functioning of in-store tech and payment systems, ensuring minimal downtime.
- Health & Safety Compliance: Set and maintain health and safety standards in line with regulations.
- Team Onboarding & Training: Support training and onboarding of store staff, including process documentation and best practices.
- Travel: Regular travel required between store locations, especially during launch and setup periods.
- 3PL Coordination: Oversee/collaborate with third-party logistics partners as needed.
- Manage metrics and KPIs around store productivity, shrinkage, and stock availability (in collaboration with commercial).
What We’re Looking For
- Proven experience in store operations and/or supply chain management — ideally in retail, FMCG, or startup environments.
- Strong ability to design and implement scalable operational processes.
- Comfortable working in fast-paced, hands-on environments where roles may stretch beyond their title.
- Willingness to travel frequently and be on-site as needed.
- Immediate availability is ideal.
Compensation: competitive package
Operations Manager- UK Grocery Retail Startup in London employer: Mount Venture Capital Fund
Join our dynamic team at a pioneering grocery retail startup in Central London, where innovation meets ambition. We offer a vibrant work culture that values flexibility and ownership, providing you with the opportunity to make a significant impact as we grow. With a focus on employee development and a competitive compensation package, this is an exciting chance to be part of something unique and rewarding.
Contact Details:
Mount Venture Capital Fund Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager- UK Grocery Retail Startup in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Mount Venture Capital Fund, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Mount Venture Capital Fund!
We think you need these skills to ace Operations Manager- UK Grocery Retail Startup in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Mount Venture Capital Fund, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Mount Venture Capital Fund and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Mount Venture Capital Fund that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Mount Venture Capital Fund
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
