At a Glance
- Tasks: Lead a team to create unforgettable guest experiences at our vibrant hotel.
- Company: Join the Mount Royal Hotel Edinburgh, part of a trusted global hospitality brand.
- Benefits: Enjoy career growth, on-the-job training, and exciting staff incentives.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional development.
- Why this job: Be the face of hospitality and make a real difference in guests' stays.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 28103 - 34348 £ per year.
Mount Royal Hotel Edinburgh by the Unlimited Collection is seeking a charming and engaging Reception Supervisor with a passion for service excellence. You will report to the Assistant Front Office Manager, working towards providing our guests with memorable experiences of the city.
The Reception Supervisor will be responsible for:
- Guest Services: Ensures the team offer a warm welcome, accurate information, and ensures guest comfort and safety.
- Guest Assistance: Offers recommendations, arranges transportation and excursions, and anticipates guest needs for an exceptional experience.
- Check-ins/Check-outs: Performs check-ins and check-outs following company procedures. Handles special requests.
- Communication & Coordination: Maintains effective communication, supports the night team, and ensures smooth operation through daily briefings and updated handover systems.
- Shift Duties: Ensures completion of set shift tasks, maintains handover system, and controls the till. Upskills team members on tasks.
- Financial & Policy Compliance: Manages guest accounts, processes payments, prints financial reports, addresses financial discrepancies and adheres to company policies, providing necessary updates to the team.
To be successful in the role of Reception Supervisor, we require:
- Effective communication skills in written and spoken English
- Proven standards of customer service experience within a hospitality environment
- Previous Front Office Supervisory experience (advantageous)
- Knowledge of Property Management Systems (PMS) (advantageous)
Working with us provides the following benefits to you:
- Genuine career opportunities within our business
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
- Staff incentives when you and the team perform
About Us: Mount Royal Hotel Edinburgh by the Unlimited Collection is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
Reception Supervisor employer: Mount Royal Hotel Edinburgh
Mount Royal Hotel Edinburgh offers a vibrant work environment where hospitality enthusiasts can thrive. With a strong focus on employee development and a commitment to delivering exceptional guest experiences, the hotel fosters a culture of teamwork and innovation. Located in the heart of Edinburgh, employees enjoy unique advantages such as access to local attractions and a supportive community that values work-life balance.
Contact Details:
Mount Royal Hotel Edinburgh Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mount Royal Hotel Edinburgh. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mount Royal Hotel Edinburgh
Don't be shy about reaching out to Mount Royal Hotel Edinburgh directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mount Royal Hotel Edinburgh and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mount Royal Hotel Edinburgh
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
