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- Tasks: Lead a team to provide exceptional guest experiences and manage front office operations.
- Company: Join the Unlimited Collection at Mount Royal Hotel Edinburgh, a trusted hospitality brand.
- Benefits: Career growth, valuable training, and staff incentives for outstanding performance.
- Why this job: Be part of a diverse team creating memorable moments for guests in a vibrant hotel.
- Qualifications: Strong communication skills and previous customer service experience in hospitality.
- Other info: Embrace a supportive workplace that values unique perspectives and fosters inclusion.
The predicted salary is between 30000 - 42000 £ per year.
Mount Royal Hotel Edinburgh by the Unlimited Collection is seeking a charming and engaging Reception Supervisor with a passion for service excellence. You will report to the Assistant Front Office Manager, working towards providing our guests with memorable experiences of the city.
A Reception Supervisor will:
- Guest Services: Ensures the team offer a warm welcome, accurate information, and ensures guest comfort and safety.
- Guest Assistance: Offers recommendations, arranges transportation and excursions, and anticipates guest needs for an exceptional experience.
- Check-ins/Check-outs: Performs check-ins and check-outs following company procedures. Handles special requests.
- Communication Coordination: Maintains effective communication, supports the night team, and ensures smooth operation through daily briefings and updated handover systems.
- Shift Duties: Ensures completion of set shift tasks, maintains handover system, and controls the till. Upskills team members on tasks.
- Financial Policy Compliance: Manages guest accounts, processes payments, prints financial reports, addresses financial discrepancies and adheres to company policies, providing necessary updates to the team.
To be successful in the role of Reception Supervisor, we require:
- Effective communication skills in written and spoken English
- Proven standards of customer service experience within a hospitality environment
- Previous Front Office Supervisory experience (advantageous)
- Knowledge of Property Management Systems (PMS) (advantageous)
Working with us provides the following benefits to you:
- Genuine career opportunities within our business
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
- Staff incentives when you and the team perform
The Unlimited Collection is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
Reception Supervisor employer: Mount Royal Hotel Edinburgh
Contact Detail:
Mount Royal Hotel Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mount Royal Hotel and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience in customer service and front office management confidently.
✨Tip Number 3
Show off your personality! As a Reception Supervisor, charm and engagement are key. Be yourself during the interview and let your passion for service excellence shine through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at The Unlimited Collection!
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your charm and engaging personality shine through. We want to see how you connect with guests and create memorable experiences, so don’t be shy about sharing your passion for service excellence!
Tailor Your Experience: Make sure to highlight your previous experience in hospitality, especially any supervisory roles. We’re looking for proven standards of customer service, so relate your past roles to the responsibilities of a Reception Supervisor at Mount Royal Hotel.
Be Clear and Concise: Effective communication is key! Keep your application clear and to the point. Use straightforward language to describe your skills and experiences, ensuring we can easily see how you fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Mount Royal Hotel. Don’t miss out!
How to prepare for a job interview at Mount Royal Hotel Edinburgh
✨Know Your Guest Services
Familiarise yourself with the key aspects of guest services that the hotel prides itself on. Be ready to discuss how you would ensure a warm welcome and anticipate guest needs, as this will show your passion for service excellence.
✨Showcase Your Communication Skills
Effective communication is crucial in this role. Prepare examples of how you've successfully communicated with guests and team members in previous positions. This will demonstrate your ability to maintain smooth operations and support your colleagues.
✨Understand Check-in/Check-out Procedures
Brush up on standard check-in and check-out procedures, as well as how to handle special requests. Being able to articulate your experience with these processes will highlight your readiness for the role and your attention to detail.
✨Highlight Your Leadership Experience
As a Reception Supervisor, you'll be expected to upskill team members and manage shift duties. Share specific instances where you've led a team or trained others, showcasing your supervisory experience and ability to foster a collaborative environment.
