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- Tasks: Welcome guests and manage night operations with a personal touch.
- Company: Join a team dedicated to service excellence in the hospitality industry.
- Benefits: Enjoy flexible hours and a vibrant work environment.
- Why this job: Perfect for those who love engaging with people and creating memorable experiences.
- Qualifications: Looking for friendly, detail-oriented individuals with a passion for service.
- Other info: Ideal for night owls who thrive in a dynamic setting.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Mount Royal Hotel Edinburgh by the Unlimited Collection is seeking a charming and engaging Night Auditor with a passion for service excellence.
A Night Auditor will be responsible for:
- Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
- Managing night operations by checking arrivals and departures reservations, missing bookings, payments, and any rate discrepancies
- Take initiative in accommodating the customers needs in a resourceful manner
- Be pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice
- Ensure that End of Day reports and night auditing sheets are completed to the required standard and take responsibility in providing full handovers to all relevant parties/shifts
To be successful in the role of Night Auditor, we require:
- Excellent guest engagement skills
- An ability to bring the guest experience to life throughout the hotel
- Willingness to learn and work with IT systems quickly
- The ability to communicate and organize yourself in line with different guest expectations
- A good command of English is essential, a second language is advantageous
Working with us provides the following benefits to you:
- Genuine career opportunities within our business
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
- Staff incentives when you and the team perform
About Us
The Unlimited Collection is a brand of The Ascott Limited.
At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
A trusted hospitality company, Ascotts presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascotts loyalty programme, members enjoy exclusive privileges and offers at participating properties.
Jupiter Hotels Holdings Limited
Trading as: Mount Royal Hotel Edinburgh by the Unlimited Collectionmanaged by The Ascott Limited
Privacy Policy | Personal Data | Ascott
AMRT1_UKCT
Night Auditor employer: Mount Royal Hotel Edinburgh
Contact Detail:
Mount Royal Hotel Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Show your passion for service excellence during the interview. Share specific examples of how you've gone above and beyond to meet guest needs in previous roles.
✨Tip Number 2
Familiarize yourself with common night audit procedures and software. Being knowledgeable about these processes will demonstrate your readiness for the role.
✨Tip Number 3
Highlight your ability to manage multiple tasks efficiently. As a Night Auditor, you'll need to juggle various responsibilities, so showcasing your organizational skills is key.
✨Tip Number 4
Prepare to discuss how you would handle challenging situations with guests. Your problem-solving skills and ability to remain calm under pressure will be crucial in this role.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Highlight Your Customer Service Skills: Make sure to emphasize your experience in customer service. Use specific examples that showcase your ability to engage with guests and provide excellent service.
Showcase Your Attention to Detail: As a Night Auditor, attention to detail is crucial. Include instances where you successfully managed operations or handled guest requests that required careful attention.
Personalize Your Application: Tailor your cover letter to reflect your passion for service excellence. Mention why you are specifically interested in the Night Auditor position and how you can contribute to the team.
Proofread Your Documents: Before submitting your application, carefully proofread your resume and cover letter. Ensure there are no spelling or grammatical errors, as these can create a negative impression.
How to prepare for a job interview at Mount Royal Hotel Edinburgh
✨Show Your Passion for Service Excellence
Make sure to express your enthusiasm for providing exceptional service. Share specific examples from your past experiences where you went above and beyond to meet a guest's needs.
✨Demonstrate Your Communication Skills
As a Night Auditor, you'll be the first point of contact for guests during the night. Practice clear and friendly communication, and be ready to discuss how you handle guest inquiries or complaints effectively.
✨Highlight Your Attention to Detail
Discuss your ability to manage night operations meticulously. Provide examples of how you've successfully handled check-ins and check-outs, ensuring accuracy in reservations and billing.
✨Prepare for Situational Questions
Expect questions about how you would handle specific scenarios, such as a guest needing assistance late at night. Think through your responses to showcase your problem-solving skills and ability to remain calm under pressure.
