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- Tasks: Welcome guests and manage night operations for a memorable hotel experience.
- Company: Join The Unlimited Collection, part of The Ascott Limited, a trusted global hospitality brand.
- Benefits: Enjoy career growth, valuable training, and team performance incentives.
- Why this job: Be part of a diverse team creating unforgettable guest experiences in a vibrant hotel environment.
- Qualifications: Excellent guest engagement skills and a willingness to learn IT systems are essential.
- Other info: A good command of English is required; a second language is a plus.
The predicted salary is between 24000 - 36000 £ per year.
Mount Royal Hotel Edinburgh by the Unlimited Collection is seeking a charming and engaging Night Auditor with a passion for service excellence. You will report to the Assistant Front Office Manager, supporting/working towards providing our guests with memorable experiences of the city.
A Night Auditor will be responsible for:
- Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc.
- Managing night operations by checking arrivals and departures reservations, missing bookings, payments, and any rate discrepancies.
- Taking initiative in accommodating the customers' needs in a resourceful manner.
- Being pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensuring correct practice.
- Ensuring that End of Day reports and night auditing sheets are completed to the required standard and taking responsibility in providing full handovers to all relevant parties/shifts.
To be successful in the role of Night Auditor, we require:
- Excellent guest engagement skills.
- An ability to bring the guest experience to life throughout the hotel.
- Willingness to learn and work with IT systems quickly.
- The ability to communicate and organise yourself in line with different guest expectations.
- A good command of English is essential, a second language is advantageous.
Working with us provides the following benefits to you:
- Genuine career opportunities within our business.
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities.
- Staff incentives when you and the team perform.
About Us: The Unlimited Collection is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
Night Auditor employer: Mount Royal Hotel Edinburgh
Contact Detail:
Mount Royal Hotel Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Familiarise yourself with the Mount Royal Hotel and its unique offerings. Understanding the hotel's atmosphere and guest expectations will help you engage more effectively during your interactions, showcasing your genuine interest in providing excellent service.
✨Tip Number 2
Brush up on your IT skills, especially those related to hotel management systems. Being tech-savvy will not only help you adapt quickly but also demonstrate your willingness to learn and grow within the role.
✨Tip Number 3
Practice your communication skills, particularly in English, as well as any additional languages you may know. Being able to converse with a diverse range of guests will enhance their experience and set you apart from other candidates.
✨Tip Number 4
Showcase your proactive approach by thinking of ways to personalise guest experiences. Prepare examples of how you've gone above and beyond in previous roles to meet customer needs, as this aligns perfectly with the expectations for a Night Auditor.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any previous roles where you engaged with guests or managed operations, as these are key for a Night Auditor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service excellence and your ability to create memorable guest experiences. Mention specific skills that align with the job description, such as guest engagement and IT proficiency.
Highlight Language Skills: If you have a good command of English and any additional languages, be sure to mention this in your application. This can set you apart from other candidates and is advantageous for the role.
Show Enthusiasm for Learning: Express your willingness to learn and adapt to new systems and processes in your application. Highlight any past experiences where you quickly picked up new skills or technologies, as this is important for the Night Auditor role.
How to prepare for a job interview at Mount Royal Hotel Edinburgh
✨Showcase Your Guest Engagement Skills
As a Night Auditor, your ability to connect with guests is crucial. Prepare examples of how you've provided excellent service in the past, and be ready to discuss how you can create memorable experiences for guests at the Mount Royal Hotel.
✨Demonstrate Your IT Proficiency
Since the role requires quick adaptation to IT systems, brush up on any relevant software or tools used in hospitality. Be prepared to discuss your experience with technology and how you can quickly learn new systems.
✨Be Proactive in Problem Solving
The job involves managing night operations and addressing discrepancies. Think of scenarios where you've successfully resolved issues or accommodated customer needs creatively, and share these during your interview.
✨Communicate Clearly and Organise Yourself
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Also, consider how you would manage multiple tasks and guest expectations simultaneously, and be ready to discuss your organisational strategies.
