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For Companies At a Glance
- Tasks: Welcome guests, assist with luggage, and ensure a memorable stay.
- Company: The Mount Royal Hotel Edinburgh, part of The Ascott Limited.
- Benefits: Career growth, on-the-job training, and team performance incentives.
- Why this job: Join a diverse team and create unforgettable experiences for guests.
- Qualifications: Excellent guest engagement skills and previous customer service experience.
- Other info: Dynamic work environment with opportunities for personal development.
The predicted salary is between 18000 - 24000 £ per year.
The Mount Royal Hotel Edinburgh by the Unlimited Collection is seeking a charming and engaging Porter with a passion for service excellence. You will report to the Assistant Front Office Manager, supporting/working towards providing our guests with memorable experiences of the city.
The Porter will be responsible for:
- Guest Services: Offers a warm welcome, provides accurate information, assists with luggage, and ensures comfort and safety.
- Checklists & Procedures: Completes checklists as per SOPs, maintains presence at the entrance, and complies with Health & Safety and Hygiene procedures.
- Deliveries & Requests: Manages deliveries, local transport bookings, and handles guest feedback and requests.
- Team Collaboration: Works as part of a team, promotes hotel facilities, and supports colleagues.
- General Duties: Keeps lobby tidy, follows manual handling techniques, and may work as night porter when needed.
To be successful in the role of Porter, we require:
- Excellent guest engagement skills
- Confident and calm manner
- Previous customer service experience
Working with us provides the following benefits to you:
- Genuine career opportunities within our business
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
- Staff incentives when you and the team perform
At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
Porter in Edinburgh employer: Mount Royal Hotel Edinburgh
Contact Detail:
Mount Royal Hotel Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Porter in Edinburgh
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on The Mount Royal Hotel and its services. This will help you show genuine interest and impress the hiring team with your knowledge about their offerings.
✨Tip Number 2
Practice your guest engagement skills! Since the role is all about providing excellent service, think of scenarios where you can demonstrate your charm and calmness. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your teamwork spirit! During the interview, share examples of how you've collaborated with others in previous roles. Highlighting your ability to support colleagues will resonate well with the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at The Mount Royal Hotel. Don’t miss out on this opportunity!
We think you need these skills to ace Porter in Edinburgh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your charming and engaging personality shine through! We want to see how you connect with guests and make their experience memorable, so don’t be shy about sharing your passion for service excellence.
Be Specific About Your Experience: Make sure to highlight any previous customer service experience you have. We love to see examples of how you've gone above and beyond for guests in the past, so include specific situations where you made a difference.
Follow the Guidelines: Pay close attention to the job description and ensure your application aligns with our requirements. Mention your ability to comply with health and safety procedures and your teamwork skills, as these are key to being a successful Porter with us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at The Mount Royal Hotel Edinburgh!
How to prepare for a job interview at Mount Royal Hotel Edinburgh
✨Show Your Passion for Service
When you walk into the interview, let your enthusiasm for providing excellent guest service shine through. Share specific examples from your past experiences where you went above and beyond to ensure a guest's comfort or satisfaction.
✨Know the Hotel Inside Out
Do your homework on The Mount Royal Hotel Edinburgh. Familiarise yourself with its facilities, services, and unique offerings. This will not only impress the interviewers but also help you answer questions about how you can contribute to creating memorable experiences for guests.
✨Demonstrate Team Spirit
As a Porter, teamwork is key. Be ready to discuss how you've successfully collaborated with colleagues in previous roles. Highlight any instances where you supported your team or contributed to a positive work environment.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like managing guest requests or dealing with complaints. Think of a few scenarios in advance and outline your approach, focusing on your calm and confident manner in resolving issues.
