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- Tasks: Lead a team to ensure exceptional guest experiences and smooth hotel operations.
- Company: Mount Royal Hotel Edinburgh, part of the Unlimited Collection.
- Benefits: Competitive salary, staff discounts, and opportunities for career advancement.
- Why this job: Join a vibrant team and create unforgettable memories for guests in a stunning location.
- Qualifications: Strong communication skills and a passion for hospitality.
- Other info: Exciting role with potential for growth in the hospitality industry.
The predicted salary is between 36000 - 60000 £ per year.
Mount Royal Hotel Edinburgh by the Unlimited Collection is seeking a charming and engaging Duty Manager with a passion for service excellence to start with us by October 2025.
You will report to the Assistant Front Office Manager, supporting/working towards providing our guests with memorable experiences of the city.
Key Responsibilities:
A Duty Manager (Guest Service Manager) will be responsible for:
- Ensures the Front Office team offers a warm welcome, accurate information, and guest comfort and safety.
- Oversees adherence to company procedures (check-in, check-out, cash and key handling).
- Manages team communication and fosters a collaborative environment.
- Supports the Assistant Front Office Manager with recruitment, performance management, talent development, and absence management.
- Handles guest queries and complaints, involving senior management when necessary.
- Manages bookings, room allocations, group reservations, and special requests.
- Initiates and maintains effective communication within the department and with other departments.
- Ensures compliance with safety and security procedures, financial tasks, and assists with revenue management.
Qualifications/ Experience:
To be successful in the role of Duty Manager, we require:
- Excellent guest engagement skills
- Cash and Key handling experience
- Knowledge of relevant legislation: health and safety, employment
- Ability to act on own initiative and think ahead in to exceed expectations
- Creativity and confidence to find solutions to everyday challenges
- Experienced working in a four-star hotel as a supervisor
Benefits:
Working with us provides the following benefits to you:
- Genuine career opportunities within our business
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
- Staff incentives when you and the team perform
About us:
The Unlimited Collection is a brand of The Ascott Limited.
At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott\’s award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.
Jupiter Hotels Holdings Limited Trading as: Mount Royal Hotel Edinburgh by the Unlimited Collection managed by The Ascott Limited
Privacy Policy | Personal Data | Ascott
Duty Manager employer: Mount Royal Hotel Edinburgh
Contact Detail:
Mount Royal Hotel Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Mount Royal Hotel or similar places. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Show off your personality! When you get that interview, let your charm shine through. Remember, they’re looking for someone engaging, so be yourself and share your passion for service excellence.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle various guest scenarios. They want to see how you think on your feet, so have some examples ready that showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your passion for service excellence shine through. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in the past.
Tailor Your CV: Make sure your CV is tailored to the Duty Manager role. Highlight relevant experience and skills that align with the job description, so we can see how you fit into our team at Mount Royal Hotel.
Craft a Personal Cover Letter: Don’t skip the cover letter! Use it to tell us why you’re excited about this opportunity and how your values align with ours. A personal touch goes a long way in making your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Mount Royal Hotel Edinburgh
✨Know the Hotel Inside Out
Before your interview, make sure you research Mount Royal Hotel Edinburgh thoroughly. Familiarise yourself with its history, services, and guest reviews. This will not only show your genuine interest but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Service Excellence
As a Duty Manager, service excellence is key. Prepare examples from your past experiences where you went above and beyond for guests. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the hotel’s operations or team culture. This demonstrates your enthusiasm for the role and helps you gauge if it’s the right fit for you.
