At a Glance
- Tasks: Deliver top-notch service and assist with food prep in a vibrant lounge environment.
- Company: Join Mount Charles Group, a leading facilities management company in Ireland.
- Benefits: Enjoy 28 days holiday, a pension scheme, and career development opportunities.
- Other info: Flexible shifts available; perfect for students looking to gain experience.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Food handling experience and a passion for customer service are essential.
The predicted salary is between 18900 - 23100 £ per year.
Mount Charles Group is one of the largest privately owned soft facilities management, catering and ancillary service providers in Ireland. We are looking for a Lounge Host to join our team at the Causeway Lounge in Belfast. The role offers an opportunity to work with a leading facilities management company and to grow within the organisation.
Working Pattern- 40 hours per week
- 5 out of 7 days
- Shifts between 05:00 am and 09:00 pm
- Option to be flexible
- 28 days paid holidays (pro rata)
- Company pension scheme
- Employee assistance programme to support health and wellbeing
- Financial education and wellbeing advisory service
- Career development and training
- Provide an efficient and friendly service to customers as part of a team, assisting with all aspects of food preparation and presentation to high quality standards.
- Comply with all HACCP regulations and health, safety & hygiene standards.
- Maintain a hygienic and tidy environment; ensure tables, accessories and counters are kept clean and adequately supplied throughout the service period.
- Check deliveries and food temperatures, complete records and operate the till as required.
- Report defective equipment, utensils, work and floor surfaces or any other health and safety issues to the line manager.
- Work closely with the team; communicate effectively at all levels, both independently and as part of a team.
- Previous food handling experience.
- High levels of personal hygiene and appearance.
- Attention to detail in all aspects of the work.
- Leads by example and lives our values.
- Enthusiastic and passionate about customer service and reputation.
- Self motivated, able to work independently.
- Basic statutory training will require reading, writing, speaking and listening skills to understand safety and work instructions and communicate with customers.
The successful applicant's offer is subject to the Access NI (Basic) check prior to commencement of the role. The Access NI Code of Practice is available upon request. Mount Charles Group has a policy on recruiting ex offenders; a copy can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.
Equal OpportunitiesThe Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.
Recruitment ProcessDue to the number of applicants we only respond to short listed applicants. If you have not been contacted within six weeks of the closing date you have not been selected for an interview.
RF-2605-15 - Lounge Host employer: Mount Charles
Mount Charles in Newry is an excellent employer that prioritises the well-being and growth of its staff. With a strong focus on service excellence, employees enjoy a supportive work culture, competitive benefits including 28 days of paid holidays and a pension scheme, as well as numerous opportunities for career advancement in the food service industry.
StudySmarter Expert Advice🤫
We think this is how you could land RF-2605-15 - Lounge Host
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mount Charles. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mount Charles
Don't be shy about reaching out to Mount Charles directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace RF-2605-15 - Lounge Host
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mount Charles and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mount Charles
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
