At a Glance
- Tasks: Lead a team to ensure top-notch service and cleanliness on Translink trains.
- Company: Join Mount Charles, a leading facilities management company in Ireland.
- Benefits: Enjoy 20 days paid holiday, health support, and career progression opportunities.
- Other info: Flexible night shifts with a focus on health and safety standards.
- Why this job: Be part of a fun, family-oriented business that values your growth and well-being.
- Qualifications: Customer service experience and strong attention to detail required.
The predicted salary is between 40500 - 49500 £ per year.
- Permanent
- £14.00
- Belfast - Translink
- 1 Position(s) Available
- Mount Charles
E: hr@mountcharles. com
T:028 9032 0070
W: www. mountcharles. com
Mount Charles Group areone of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland.
If you are acustomer focusedindividualand wantto join afun andfamily orientatedbusinesswhich believes people are our greatest asset, then we have a role for you!
Our family values speak for themselves
Do the right thing, Havefun & grow together, Takepride in what you do!
We are currently recruiting for a Team Lead join our team based at Translink Trains, Belfast. This isa great opportunityto join a world leading facilities management company.
Working Pattern
- 40 hours per week
- Monday to Sunday
- Night Shits
- Full medical, drug and alcohol test required for role
Rewards
- 20 days’ paid holidays (pro rata)
- Employee Assistance Program to support your health & wellbeing
- Company Pension Scheme
- Financial Education/Financial wellbeing advisory service
- Training and unrivalled opportunities for career progression
- Company Events
The Role
- Contract Auditing
- Client Contact – (Liaise with Translink supervisor)
- Uniforms – checking all staff are in full uniform.
- Assisting the operations manager with Induction Training
- Ensuring all members of staff complete their roles to the best of their abilities including
- checking each of their areas on an ad hoc basis.
- Ensuring all areas fully stock such as toilet role dispensers, soap dispensers etc.
- Keeping your own store area clean, tidy, colour-coded and up to spec.
- A fully flexible approach needed.
- Comply with all Health, Safety & Hygiene standards
- Comply with all PTS requirements
- Follow procedures as directed on the correct handling and use of all cleaning materials.
- Full compliance with COSHH and colour-coding.
- Understand the scope of works required for general and deep cleans to ensure all trains pass audit inspection
The Person
- Exceptional customer service skills
- Strong attention to detail
- PTS and medical pass
- Previous work experience in customer service employment
- Current BICS Qualifications.
- Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work, instructions and communicating with customer on a day-today basis
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.
Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants.
If you have not been contacted within six weeks of the closing date, you have not been selected for interview.
Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request.
Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.
The successful candidate's job offer will be subject to passing a Personal Track Safety Medical Assessment.
This will include a full and thorough medical, (including a drug and alcohol test) for the purpose of Public Train Safety prior to appointment.
- GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE
- #J-18808-Ljbffr
RF-2604-56 - Team Leader employer: Mount Charles
Mount Charles in Newry is an excellent employer that prioritises the well-being and growth of its staff. With a strong focus on service excellence, employees enjoy a supportive work culture, competitive benefits including 28 days of paid holidays and a pension scheme, as well as numerous opportunities for career advancement in the food service industry.
