At a Glance
- Tasks: Assist in food preparation, service, and maintaining cleanliness while delivering top-notch customer service.
- Company: Join the Mount Charles Group, a family-oriented leader in facilities management and catering.
- Benefits: Enjoy 20 days annual leave, a pension scheme, and support for your health and wellbeing.
- Other info: Flexible hours with opportunities for personal development in a supportive environment.
- Why this job: Be part of a fun team that values growth, pride, and doing the right thing.
- Qualifications: Passion for customer service, good communication skills, and basic food hygiene knowledge.
The predicted salary is between 12 - 15 £ per hour.
Mount Charles Group is one of the largest and privately owned soft facilities management, catering and ancillary service/product providers in Ireland. If you are a customer-focused individual and want to join a fun and family-oriented business that believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do!
Working Pattern:
- 17 hours per week
- 2 working days out of 7
- 8:30am – 5pm
Rewards:
- 20 days’ annual leave
- Company Pension Scheme
- Employee Assistance Program to support your health & wellbeing
- Financial Education/Financial wellbeing advisory service
- Company Events
The Role:
- Assist in the preparation, service and sale of all food and beverages for the unit
- Preparation of service counter
- Provide the highest level of customer service in a consistent approach to anyone who uses the facility
- Work as part of the team to ensure service is delivered on time and at a consistently high standard
- Carry out all cleaning duties as per instruction from line manager or per unit cleaning rota
- Ensure kitchen and service areas are always clean and tidy
- Clear rooms of any trays
- Be responsible for cash handling duties under your control
- Keep up to date with current promotions and new products
- Comply with all Health, Safety & Hygiene standards
- Comply with all HACCP regulations as necessary
- Follow procedures as directed on the correct handling and use of all cleaning materials
- Complete any administration as requested which may include recording of food temperatures, updating cleaning schedules, cashing up tills and recording daily sales figures
- Assist with effective management of stock control
The Person:
- Demonstrable passion for providing good customer service
- Excellent communication skills
- Flexibility and adaptability
- Good navigation and time management
- Workable knowledge of HACCP regulations
- Basic food hygiene certificate
- Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis.
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. The successful applicant's offer is subject to the Access NI (Enhanced) check prior to commencement of role. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.
GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE
RF-2604-19 - Food Service Assistant employer: Mount Charles
Mount Charles Group is an exceptional employer that prioritises its employees' well-being and growth within a fun, family-oriented environment. With generous benefits such as 20 days of annual leave, a company pension scheme, and a commitment to employee development, we foster a culture where everyone can thrive while delivering outstanding customer service. Join us in creating a positive impact in the community while enjoying a rewarding career in food service.
StudySmarter Expert Advice🤫
We think this is how you could land RF-2604-19 - Food Service Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out Mount Charles Group's values and think about how you can align with them. Show that you're not just looking for a job, but that you genuinely want to be part of their family-oriented team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your chat with them.
✨Tip Number 3
Be flexible and adaptable! The job requires working on different days and times, so highlight your willingness to adjust your schedule. Let them know you’re ready to jump in wherever needed to keep things running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Mount Charles Group family. Don’t miss out on this opportunity!
We think you need these skills to ace RF-2604-19 - Food Service Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for providing excellent customer service in your application. We want to see that you genuinely care about making customers happy and creating a positive experience!
Tailor Your Application:Take a moment to customise your application to match the job description. Use keywords from the listing, like 'teamwork' and 'flexibility', to show us you’re the perfect fit for our family-oriented business.
Keep It Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Mount Charles
✨Know Your Customer Service Basics
Since this role is all about providing top-notch customer service, brush up on your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer. This will show your passion for the role and align with the company's values.
✨Familiarise Yourself with HACCP Regulations
Understanding HACCP regulations is crucial for this position. Before the interview, take some time to review these guidelines and be ready to discuss how you would apply them in your daily tasks. This shows that you're proactive and serious about food safety.
✨Show Off Your Team Spirit
This job requires working as part of a team, so be prepared to talk about your teamwork experiences. Share specific instances where you collaborated effectively with others, highlighting your flexibility and adaptability. It’s all about showing that you can contribute to a fun and family-oriented environment!
✨Prepare Questions About the Role
Interviews are a two-way street! Prepare thoughtful questions about the role, the team, and the company culture. This not only demonstrates your interest but also helps you gauge if this is the right fit for you. Plus, it shows that you’re engaged and eager to learn more.
