At a Glance
- Tasks: Assist in food preparation, service, and customer engagement in a fun environment.
- Company: Join Mount Charles Group, a leading facilities management company with family values.
- Benefits: Enjoy 20 days annual leave, pension scheme, and health support.
- Other info: Flexible hours with opportunities for career development.
- Why this job: Be part of a team that values fun, growth, and excellent customer service.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 12 - 12 € per hour.
Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family oriented business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do!
We are currently recruiting for a Food Service Assistant to join our team based at our site at Trinity House, Garvagh. This is a great opportunity to join a world leading facilities management company.
Working Pattern: 10 Hours Per Week Every Sunday 8am - 6pm
Rewards:
- 20 days annual leave
- Company Pension Scheme
- Employee Assistance Program to support your health & wellbeing
- Financial Education/Financial wellbeing advisory service
- Company Events
The Role:
- Assist in the preparation, service and sales of all food and beverages for the unit
- Preparation of service counter (including placing food and beverages in appropriate containers and correct utensils are available)
- Provide the highest level of customer service in a consistent approach to anyone who uses the facility
- Work as part of the team to ensure service is delivered on time and to a consistently high standard
- Carry out all cleaning duties as per instruction from line manager or per unit cleaning rota
- Carry out cooking duties if necessary
- Ensure kitchen and service areas are always clean and tidy and assist with waste removal
- Clear and wash dishes in the dining area as required
- Be responsible for cash handling duties under your control
- Assist, when required, with the moving and setting up of furniture for catering purposes in designated areas
- Report defective equipment/utensils/work and floor surfaces or any other Health and Safety issues
The Person:
- Make customers aware of current offers and upsell additional products where possible
- Ensure all customer suggestions, comments or complaints are reported to the Line Manager
- Ensure all customers are served in a quick and efficient manner
- Ensure all clothing, including footwear and personal hygiene is of the highest standards in accordance with company guidelines at all times
Essential Criteria:
- Demonstrable passion for providing good customer service
- Excellent communication skills
Desirable Criteria:
- Workable knowledge of HACCP regulations
- Basic food hygiene certificate
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we have a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. Please note, the successful applicant's job offer will be subject to providing a five-year, traceable employment history.
RF-2603-42 - Catering Assistant employer: Mount Charles
Mount Charles Group is an exceptional employer that prioritises a family-oriented work culture, where employees are valued as the greatest asset. With a commitment to personal and professional growth, we offer competitive benefits including 20 days of annual leave, a company pension scheme, and various health and wellbeing support programmes. Join us at our Garvagh site to be part of a team that believes in doing the right thing, having fun, and taking pride in delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land RF-2603-42 - Catering Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out Mount Charles Group's values and think about how you can align with them. Show that you're not just looking for a job, but that you genuinely want to be part of their family-oriented team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you went above and beyond for customers. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! Make sure you show up looking sharp and professional. This not only reflects your respect for the role but also aligns with their high standards for personal hygiene and appearance.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop them a quick thank-you email. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining their fantastic team!
We think you need these skills to ace RF-2603-42 - Catering Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your love for providing excellent customer service in your application. We want to see how you connect with customers and make their experience enjoyable!
Tailor Your Application:Take a moment to customise your application to match the job description. Use keywords from the listing, like 'teamwork' and 'cleanliness', to show us you're the perfect fit for our family-oriented business.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without any fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on board with our fantastic team.
How to prepare for a job interview at Mount Charles
✨Know Your Customer Service Basics
Since this role is all about providing top-notch customer service, brush up on your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of customer satisfaction.
✨Familiarise Yourself with Food Safety Standards
Having a basic knowledge of HACCP regulations and food hygiene is a plus. Even if you don’t have a certificate yet, showing that you’re eager to learn about these standards can impress the interviewers. It demonstrates your commitment to maintaining a safe and clean environment.
✨Prepare for Teamwork Questions
This position requires working as part of a team, so be ready to discuss your teamwork experiences. Think of specific situations where you collaborated effectively with others, and how you contributed to achieving a common goal. This will highlight your ability to fit into their family-oriented culture.
✨Show Enthusiasm for the Role
Let your passion for the catering industry shine through during the interview. Talk about why you want to work for Mount Charles Group specifically and how their values resonate with you. A genuine interest in the role can set you apart from other candidates.
