At a Glance
- Tasks: Deliver top-notch cleaning services and ensure a tidy environment for all.
- Company: Join Mount Charles Group, a family-oriented leader in Facilities Management.
- Benefits: Enjoy 28 days annual leave, a pension scheme, and wellness support.
- Other info: Flexible hours with opportunities for career advancement.
- Why this job: Be part of a fun team that values your contributions and growth.
- Qualifications: Customer service skills and attention to detail are essential.
The predicted salary is between 20000 - 25000 € per year.
Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family oriented business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do!
Working Pattern: 16 hours Per Week Monday to Friday 3 hours per day Hours worked between 8am and 4pm
Rewards:
- 28 days annual leave (pro rata)
- Company Pension Scheme
- Employee Assistance Program to support your health & wellbeing
- Financial Education/Financial wellbeing advisory service
- Company Events
The Role:
- Providing the highest level of housekeeping/Cleaning service within your area of responsibility.
- Responding positively, politely and promptly to all customer requirements and carry out your duties in a professional and courteous manner.
- Providing a range of general cleaning services to include offices/meeting rooms, toilets/showers, laboratories and amenity areas site wide.
- Ensuring all stocks are replenished in your area of responsibility.
- Ensuring regular checks are carried out to the equipment/machines used during hours of work and all the equipment is left clean and in good working order at the end of your shift.
- Participating in the Health and Safety Policy of the company and report any dangers, near misses or hazards you encounter.
- Comply with all Health, Safety & Hygiene standards.
- Comply with all HACCP regulations as necessary.
- Report defective equipment/utensils/work and floor surfaces or any other Health and Safety issues to your Line Manager.
- Ensure all suggestions, comments or complaints are reported to the Line Manager.
The Person:
- Exceptional customer service skills.
- Strong attention to detail.
- NVQ/SVQ Level One in Cleaning Building Interiors would be an advantage.
- Previous work experience in customer service employment.
- Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis.
Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short‑listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. The successful applicant's offer is subject to the Access NI (Enhanced) check prior to commencement of role. The Access NI Code of Practice is available upon request. Mount Charles Group has a policy on recruiting ex‑offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.
RF-2602-35 - Cleaning Operative employer: Mount Charles
Mount Charles Group is an exceptional employer that prioritises a family-oriented work culture, where employees are valued as the greatest asset. With a commitment to employee wellbeing, we offer generous benefits such as 28 days of annual leave, a company pension scheme, and opportunities for personal growth through various company events. Join us in providing top-notch cleaning services while enjoying a supportive environment that encourages doing the right thing and having fun together.
StudySmarter Expert Advice🤫
We think this is how you could land RF-2602-35 - Cleaning Operative
✨Tip Number 1
Get to know the company culture! Mount Charles Group values family and fun, so show your personality during interviews. Be yourself and let them see how you can fit into their team.
✨Tip Number 2
Prepare for common interview questions related to customer service and cleaning roles. Think of examples from your past experiences that highlight your attention to detail and ability to respond positively to customer needs.
✨Tip Number 3
Don’t forget to ask questions! Show your interest in the role by asking about their Health and Safety policies or how they support employee wellbeing. It’s a great way to demonstrate your commitment to the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace RF-2602-35 - Cleaning Operative
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your exceptional customer service skills in your application. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that showcase your dedication!
Attention to Detail is Key:Since this role requires a strong attention to detail, don’t forget to mention any experiences where you’ve had to be meticulous. Whether it’s cleaning or another task, we love to see how you take pride in your work!
Keep It Professional and Courteous:Your written application should reflect the professional and courteous manner we expect from our team. Use polite language and ensure your application is well-structured and free of errors to make a great first impression.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll find all the details you need to get your application in front of us quickly!
How to prepare for a job interview at Mount Charles
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a Cleaning Operative. Familiarise yourself with the specific cleaning tasks mentioned in the job description, like maintaining cleanliness in offices and laboratories. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since exceptional customer service is key for this position, think of examples from your past experiences where you provided great service. Be ready to discuss how you handled customer requests or complaints positively and professionally, as this will show you align with the company's values.
✨Highlight Attention to Detail
Attention to detail is crucial in cleaning roles. Prepare to talk about how you ensure thoroughness in your work. You might mention specific techniques you use to check that everything is clean and tidy, or how you keep track of supplies and equipment maintenance.
✨Understand Health and Safety Standards
Familiarise yourself with basic health and safety regulations relevant to cleaning. Be prepared to discuss how you would comply with these standards and report any hazards. Showing that you take safety seriously will impress your interviewers and demonstrate your commitment to a safe working environment.
