At a Glance
- Tasks: Deliver top-notch cleaning services while ensuring a safe and tidy environment.
- Company: Join Mount Charles Group, a family-oriented leader in Facilities Management.
- Benefits: Enjoy 30 days annual leave, pension scheme, and free onsite parking.
- Other info: Full training provided with opportunities for career advancement.
- Why this job: Be part of a fun team that values your contributions and growth.
- Qualifications: Customer service skills and attention to detail are essential.
The predicted salary is between 12 - 15 € per hour.
Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family oriented business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do!
Working Pattern: 6 Hours per week Monday and Saturday Hour Between 9pm – 8am
Rewards:
- 30 days annual leave (pro rata)
- Company Pension Scheme
- Employee Assistance Program to support your health & wellbeing
- Financial Education/Financial wellbeing advisory service
- Company Events
- Free on site carparking
- Full Training Given
The Role:
- Providing the highest level of housekeeping/Cleaning service within your area of responsibility in line with the clients’ specifications
- Responding positively, politely and promptly to all customer requirements and carry out your duties in a professional and courteous manner
- Providing a range of general cleaning services to include offices/meeting rooms, toilets/showers, laboratories and amenity areas site wide
- Ensuring all stocks are replenished
- Ensuring regular checks are carried out to the equipment/machines used during hours of work and all the equipment is left clean and in good working order at the end of your shift
- Participating in the Health and Safety Policy of the company and report any dangers, near misses or hazards you encounter to your Line Manager
- Comply with all Health, Safety & Hygiene standards
- Comply with all HACCP regulations as necessary
- Report defective equipment/ utensils/ work and floor surfaces or any other Health and Safety issues
- Ensure all suggestions, comments or complaints are reported to the Line Manager.
The Person:
- Exceptional customer service skills
- Strong attention to detail
- NVQ/SVQ Level One in Cleaning Building Interiors would be an advantage
- Previous work experience in customer service employment
- Basic statutory training: candidates must have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis.
Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.
RF-2602-26 - Cleaning Operative employer: Mount Charles
Mount Charles Group is an exceptional employer that prioritises its employees' well-being and growth, offering a supportive and family-oriented work culture. With generous benefits such as 30 days annual leave, a company pension scheme, and comprehensive training, we ensure our team members feel valued and empowered to excel in their roles. Join us in creating a positive impact through our commitment to customer service and teamwork in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land RF-2602-26 - Cleaning Operative
✨Tip Number 1
Get to know the company! Research Mount Charles Group and their values. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their family-oriented culture.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these during your chat!
✨Tip Number 3
Be proactive! If you get the chance to meet with someone from the team, ask questions about their cleaning processes or how they ensure health and safety standards. This shows you're genuinely interested and ready to contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining a fun and supportive workplace like Mount Charles Group.
We think you need these skills to ace RF-2602-26 - Cleaning Operative
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your exceptional customer service skills in your application. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that showcase your dedication!
Attention to Detail is Key:Since this role requires a strong attention to detail, don’t forget to mention any experiences where you’ve had to be meticulous. We love candidates who take pride in their work, so let us know how you ensure everything is spotless!
Follow the Application Instructions:When applying, make sure to follow all the instructions provided in the job description. We appreciate candidates who pay attention to details, so submitting your application through our website is a must!
Be Yourself!:We’re a fun and family-oriented business, so let your personality shine through in your application. Share why you want to join our team and how you align with our values of doing the right thing and having fun while growing together!
How to prepare for a job interview at Mount Charles
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a Cleaning Operative. Familiarise yourself with the specific cleaning tasks mentioned in the job description, like maintaining hygiene standards and customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since exceptional customer service is key for this position, think of examples from your past experiences where you provided great service. Be ready to discuss how you handled difficult situations or went the extra mile for a customer. This will show that you align with the company's values.
✨Highlight Attention to Detail
Attention to detail is crucial in cleaning roles. Prepare to talk about how you ensure thoroughness in your work. You might mention specific cleaning techniques or routines you follow to maintain high standards. This will demonstrate your commitment to quality.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones about the company culture, training opportunities, or health and safety practices. This shows your interest in the role and helps you assess if it's the right fit for you.
