At a Glance
- Tasks: Assist in food prep, service, and customer care in a fun environment.
- Company: Join Mount Charles Group, a family-oriented leader in facilities management.
- Benefits: Enjoy 22 days leave, pension scheme, free lunches, and wellness support.
- Other info: Flexible hours with opportunities for personal development.
- Why this job: Be part of a team that values fun, growth, and great service.
- Qualifications: Passion for customer service and good communication skills required.
The predicted salary is between 20000 - 25000 € per year.
Mount Charles Group are one of the largest and privately owned soft facilities management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do!
Working Pattern: Monday to Thursday 8am–1pm, 20 Hours Per Week
Rewards:
- 22 days annual leave
- Company Pension Scheme
- Employee Assistance Program to support your health & wellbeing
- Financial Education/Financial wellbeing advisory service
- Company Events
- On Site Parking
- Free Staff Lunch
The Role:
- Assist in the preparation, service and sales of all food and beverages for the unit
- Preparation of service counter
- Provide the highest level of customer service in a consistent approach to anyone who uses the facility
- Work as part of the team to ensure service is delivered on time and to a consistently high standard
- Carry out all cleaning duties as per instruction from line manager or per unit cleaning rota
- Carry out cooking duties
- Ensure kitchen and service areas are always clean and tidy and assist with waste removal
- Clear and wash dishes in the dining area
- Deliver hospitality orders to meeting rooms
- Clear rooms of any trays, flasks and crockery
- Be responsible for cash handling duties under your control
- Keep up to date with current promotions and new products
- Comply with all Health, Safety & Hygiene standards
- Comply with all HACCP regulations
- Follow procedures as directed on the correct handling and use of all cleaning materials
- Complete any administration as requested which may include recording of food temperatures, updating cleaning schedules, cashing up tills and recording daily sales
- Assist with effective management of stock control
The Person:
- Demonstrable passion for providing good customer service
- Excellent communication skills
- Flexibility and adaptability
- Good navigation and time management
Desirable Criteria:
- Workable knowledge of HACCP regulations
- Basic food hygiene certificate
- Full Clean driving licence
- Basic statutory training: candidates will need basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short‑listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Mount Charles Group has a policy on recruiting ex‑offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.
RF-2602-02 - Food Service Assistant employer: Mount Charles
Mount Charles Group is an exceptional employer that prioritises its employees' well-being and growth within a fun, family-oriented environment. With generous benefits such as 22 days of annual leave, a company pension scheme, and free staff lunches, we foster a culture where teamwork and customer service excellence thrive. Join us in delivering outstanding service while enjoying a supportive workplace that values your contributions and encourages personal development.
StudySmarter Expert Advice🤫
We think this is how you could land RF-2602-02 - Food Service Assistant
✨Tip Number 1
Get to know the company culture! Mount Charles Group values family and fun, so show your personality during interviews. Share experiences that highlight your customer service skills and how you align with their values.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing excellent customer service, be ready to demonstrate your ability to engage with customers and work as part of a team. Role-play common scenarios with friends or family.
✨Tip Number 3
Be prepared to showcase your flexibility! The job requires adaptability, so think of examples where you've successfully handled changes or challenges in a previous role. This will show you're ready to jump in wherever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Mount Charles family. Don’t forget to follow up if you haven’t heard back!
We think you need these skills to ace RF-2602-02 - Food Service Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your love for providing excellent customer service in your application. We want to see how you connect with customers and create a welcoming atmosphere!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Food Service Assistant role. We appreciate when candidates show they’ve done their homework.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We want to understand your experience and skills without having to decipher complicated sentences!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Mount Charles
✨Know Your Customer Service Basics
Since this role is all about providing excellent customer service, brush up on your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer. This will show your passion for the role and align with the company's values.
✨Familiarise Yourself with HACCP Regulations
Understanding HACCP regulations is crucial for this position. Do some research on these standards and be ready to discuss how you would ensure compliance in your daily tasks. This shows that you're proactive and serious about food safety.
✨Show Your Team Spirit
The Mount Charles Group values teamwork, so be prepared to talk about your experience working in a team. Share specific instances where you collaborated effectively with others to achieve a common goal. This will highlight your adaptability and flexibility.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or what a typical day looks like. This not only shows your interest in the role but also helps you determine if it's the right fit for you.
