At a Glance
- Tasks: Assist in food preparation, service, and maintaining cleanliness while delivering top-notch customer service.
- Company: Join Mount Charles Group, a family-oriented leader in facilities management and catering.
- Benefits: Enjoy 20 days annual leave, a pension scheme, and support for your health and wellbeing.
- Other info: Flexible hours with opportunities for personal development in a supportive environment.
- Why this job: Be part of a fun team that values growth, pride, and doing the right thing.
- Qualifications: Passion for customer service, good communication skills, and basic food hygiene knowledge.
The predicted salary is between 12 - 15 € per hour.
Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family oriented business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do!
Working Pattern: 20 hours per week Monday to Friday 09:00am – 14:30pm (Term Time Role)
Rewards:
- 20 days’ annual leave (pro‑rata)
- Company Pension Scheme
- Employee Assistance Program to support your health & wellbeing
- Financial Education/Financial wellbeing advisory service
- Company Events
The Role:
- Assist in the preparation, service and sales of all food and beverages for the unit
- Provide the highest level of customer service in a consistent approach to anyone who uses the facility
- Work as part of the team to ensure service is delivered on time and at a consistently high standard
- Carry out all cleaning duties as per instruction from line manager or per unit cleaning rota
- Ensure kitchen and service areas are always clean and tidy
- Clear rooms of any trays, flasks
- Be responsible for cash handling duties under your control
- Keep up to date with current promotions and new products
- Comply with all Health, Safety & Hygiene standards
- Comply with all HACCP regulations as necessary
- Follow procedures as directed on the correct handling and use of all cleaning materials
- Complete any administration as requested which may include recording of food temperatures, updating cleaning schedules, cashing up tills and recording daily sales figures on the system
- Assist with effective management of stock control
The Person:
- Demonstrable passion for providing good customer service
- Excellent communication skills
- Flexibility and adaptability
- Good navigation and time management
- Workable knowledge of HACCP regulations
- Basic food hygiene certificate
- Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day‑to‑day basis
Equal Opportunities: The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short‑listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Please note, the successful applicant's offer is subject to the Access NI (Enhanced) check prior to commencement of role. The Access NI Code of Practice is available upon request. Mount Charles Group has a policy on recruiting ex‑offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.
RF-2605-25 - Food Service Assistant in Newtownabbey employer: Mount Charles
Mount Charles Group is an exceptional employer that prioritises its employees' well-being and growth within a fun, family-oriented environment. With a strong commitment to customer service and teamwork, we offer competitive benefits such as a company pension scheme, 20 days of annual leave, and opportunities for personal development, all while fostering a culture that values doing the right thing and taking pride in our work. Join us in creating a rewarding career in the heart of Ireland's vibrant catering sector.
StudySmarter Expert Advice🤫
We think this is how you could land RF-2605-25 - Food Service Assistant in Newtownabbey
✨Tip Number 1
Get to know the company culture! Before your interview, check out Mount Charles Group's values and think about how you can align with them. Show that you're not just looking for a job, but a place where you can grow and have fun together.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you went above and beyond for customers. Be ready to share these stories during your chat with us.
✨Tip Number 3
Be prepared to demonstrate your flexibility! The job requires adaptability, so think of times when you've had to adjust quickly to changes. We love candidates who can roll with the punches and keep things running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our family-oriented team at Mount Charles Group. Don’t miss out on this opportunity!
We think you need these skills to ace RF-2605-25 - Food Service Assistant in Newtownabbey
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for providing excellent customer service in your application. We want to see that you genuinely care about making customers happy and creating a positive experience!
Tailor Your Application:Take a moment to customise your application to match the job description. Use keywords from the listing, like 'teamwork' and 'flexibility', to show us you’re the perfect fit for our family-oriented business.
Keep It Clear and Concise:When writing your application, be clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great candidate for the Food Service Assistant role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mount Charles
✨Know Your Customer Service Basics
Since this role is all about providing excellent customer service, brush up on your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer. This will show your passion for the role and align with the company's values.
✨Familiarise Yourself with HACCP Regulations
Make sure you have a solid understanding of HACCP regulations and basic food hygiene. You might be asked specific questions about these during the interview, so being prepared will demonstrate your commitment to safety and quality in food service.
✨Show Your Team Spirit
This position requires working as part of a team, so be ready to discuss how you collaborate with others. Share examples of how you've contributed to a team environment in the past, highlighting your flexibility and adaptability.
✨Prepare Questions About the Role
Interviews are a two-way street! Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
