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- Tasks: Supervise lounge operations, manage staff, and ensure top-notch customer service.
- Company: Join Mount Charles Group, a leading facilities management company with family values.
- Benefits: Earn £14.50 per hour, enjoy 20 days' annual leave, and access health support.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a fun team at Belfast International Airport and grow your career.
- Qualifications: Strong leadership skills and previous experience in hospitality or retail required.
The predicted salary is between 29000 - 30000 £ per year.
Location: Belfast International Airport - Causeway Lounge
Salary: £14.50 per hour
Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do!
We are currently recruiting for a Lounge Supervisor to join our team based at our Causeway Lounge, Belfast International Airport site. This is a great opportunity to join a world leading facilities management company.
Working Pattern: 40 hours per week, 5 out of 7 days, working hours between 5am - 10pm
Rewards:
- 20 days' annual leave (pro rata)
- Employee Assistance Program to support your health & wellbeing
- Company Pension Scheme
- Financial Education/Financial wellbeing advisory service
- Company Events
The Role:
- Oversee day-to-day lounge operations and maintain presentation standards.
- Coordinate with catering, cleaning, and maintenance teams.
- Monitor passenger flow and manage seating efficiently.
- Ensure compliance with health, safety, and security regulations.
- Supervise, support, and motivate lounge staff.
- Prepare rotas and manage staffing levels.
- Deliver coaching and support training needs.
- Handle customer enquiries and feedback professionally.
- Ensure brand and airline partner standards are met.
- Conduct quality checks across all service areas.
- Manage stock levels and complete ordering tasks.
- Prepare reports, logs, and daily operational updates.
The Person:
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Customer-focused mindset with a calm, professional manner.
- Problem-solving and decision-making skills.
- Ability to work under pressure in a fast-paced environment.
- Good organisational and administrative capability.
- Previous supervisory or team leader experience in hospitality, aviation, or retail.
- Experience in premium or VIP customer service environments.
- Knowledge of food safety and hygiene standards.
Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis.
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview.
Please note, the successful applicant's offer is subject to the Access NI (Basic) check prior to commencement of role. The Access NI Code of Practice is available upon request. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which is available upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
Closing date: Sat 06 June 2026
Lounge Supervisor in Newtownabbey employer: Mount Charles
Contact Detail:
Mount Charles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Supervisor in Newtownabbey
✨Tip Number 1
Get to know the company culture! Before your interview, check out Mount Charles Group's values and think about how you can align with them. Show us that you're not just a fit for the role, but also for the team!
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to leadership and customer service. We want to see how you handle pressure and motivate your team, so have some examples ready to share.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-focused environment like the Causeway Lounge. Make sure you look professional and approachable to reflect the brand's standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you're genuinely interested in the position and helps keep you on our radar as we make our decision.
We think you need these skills to ace Lounge Supervisor in Newtownabbey
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and warmth into your words. Remember, we’re all about family values here at StudySmarter!
Tailor Your Application: Make sure to tailor your application to the Lounge Supervisor role. Highlight your relevant experience in hospitality or customer service, and show us how your skills align with what we're looking for. A little effort goes a long way!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our careers page! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate. We can’t wait to hear from you!
How to prepare for a job interview at Mount Charles
✨Know the Company Culture
Before your interview, take some time to research Mount Charles Group and their family values. Understanding their focus on customer service and teamwork will help you align your answers with what they’re looking for. Show them that you share their passion for creating a fun and supportive environment!
✨Demonstrate Leadership Skills
As a Lounge Supervisor, you'll need strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you motivated staff and ensured high standards of service, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in a fast-paced environment. Think of specific scenarios where you had to manage passenger flow or handle customer complaints. Practising these responses will help you feel more confident during the interview.
✨Showcase Your Customer Focus
Since the role is heavily customer-oriented, be ready to discuss how you’ve provided excellent service in previous roles. Share stories that illustrate your calm and professional manner when dealing with customers, especially in challenging situations. This will demonstrate that you understand the importance of customer satisfaction.