Area Manager: Cleaning & FM Leader (Newry)

Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do!

We are currently recruiting for an Area Manager to join our team looking after the Newry area. This is a great opportunity to join a world leading facilities management company.

Working Pattern: 37.5 hours per week, Monday – Friday, 8am – 4pm

Rewards:

• 25 days’ annual leave (pro rata)
• Employee Assistance Program to support your health & wellbeing
• Company Pension Scheme
• Financial Education/Financial wellbeing advisory service
• Training and unrivalled opportunities for career progression
• Company Events
• Car allowance or Van included

The Role:

• Motivate, mentor, and empower teams to achieve operational goals.
• Foster a positive work culture and drive employee engagement.
• Conduct staff onboarding, induction, appraisals, training assessments, absence and performance management.
• Maintain standards in cleaning supplies and equipment usage.
• Supervise staff presentation and adherence to dress code.
• Oversee and ensure the smooth execution of services across multiple locations.
• Maintain high standards in cleaning operations, compliance, and safety.
• Build strong client relationships, ensuring all needs are met with professionalism and efficiency.
• Address any concerns proactively to ensure customer satisfaction.
• Deliver high-quality cleaning services as per client requests.
• Ensure employee performance aligns with company standards.
• Achieve productivity improvements within the business area.
• Understanding of cleaning industry standards.
• Familiarity with payroll processes and HR systems.
• Knowledge of health and safety regulations.
• Coordinate cleaning schedules and employee cover.
• Conduct weekly meetings with the Operations Manager.
• Ensure proper storage and maintenance of cleaning equipment.
• Maintain documentation and record-keeping standards.

The Person:

• Full UK driving licence.
• IT literacy in HR, payroll, and auditing systems.
• Supervisory experience in multi-contract cleaning management.
• Strong communication skills and leadership ability.
• Financial and health & safety experience.
• Previous BICS training.
• Experience in office, industrial, and education sector cleaning.
• Ability to multitask and perform under pressure.
• Strong mentoring and motivation skills.
• Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis.

The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.

GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE