At a Glance
- Tasks: Assist in food preparation, service, and maintaining cleanliness in a vibrant environment.
- Company: Join Mount Charles Group, a leading facilities management company in Ireland.
- Benefits: Enjoy 20 days annual leave, a pension scheme, and wellness support.
- Other info: Flexible working hours with opportunities for personal growth.
- Why this job: Be part of a team that values customer service and teamwork.
- Qualifications: Passion for customer service and basic food hygiene knowledge required.
The predicted salary is between 20000 - 25000 € per year.
Mount Charles Group is one of the largest and privately owned soft Facilities Management, catering, and ancillary service/product providers in Ireland. We are looking for a Food Service Assistant to join our team in Newcastle, County Down. This role offers an opportunity to join a world leading facilities management company.
Working Pattern:
- 17 hours per week
- 2 working days out of 7
- 9:30 am – 6 pm
- One weekend on and one weekend off
Rewards:
- 20 days annual leave
- Company Pension Scheme
- Employee Assistance Programme to support health & wellbeing
- Financial Education / Financial wellbeing advisory service
- Company Events
The Role:
- Assist in the preparation, service and sales of all food and beverages for the unit
- Prepare service counter
- Provide high quality customer service consistently to all facility users
- Work as part of the team to ensure service is delivered on time and to a consistently high standard
- Carry out all cleaning duties as instructed by line manager or per unit cleaning rota
- Ensure kitchen and service areas are always clean and tidy
- Clear rooms of any trays
- Handle cash responsibilities under your control
- Keep up-to-date with current promotions and new products
- Comply with Health, Safety and Hygiene standards
- Comply with HACCP regulations as necessary
- Follow procedures for correct handling and use of all cleaning materials
- Complete any required administration, including recording food temperatures, updating cleaning schedules, cashing up tills, and recording daily sales figures
- Assist with effective management of stock control
The Person:
- Demonstrable passion for providing good customer service
- Excellent communication skills
- Flexibility and adaptability
- Good navigation and time management
- Workable knowledge of HACCP regulations
- Basic food hygiene certificate
- Basic statutory training: candidates must have basic reading, writing, speaking, and listening skills to understand safety and work instructions and to communicate with customers on a day‑to‑day basis
Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.
RF-2605-23 - Food Service Assistant in Newcastle upon Tyne employer: Mount Charles
Mount Charles Group is an excellent employer, offering a supportive work culture and a commitment to employee wellbeing through initiatives like the Employee Assistance Programme and financial education services. As a Food Service Assistant in Newcastle, County Down, you will enjoy a flexible working pattern with 20 days of annual leave, opportunities for personal growth, and the chance to be part of a dedicated team that values high-quality customer service and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land RF-2605-23 - Food Service Assistant in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research Mount Charles Group and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Be flexible and adaptable! Highlight your ability to work in a team and handle various tasks, especially in a fast-paced environment. Employers love candidates who can juggle multiple responsibilities while maintaining a positive attitude.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining the Mount Charles Group.
We think you need these skills to ace RF-2605-23 - Food Service Assistant in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, let us see your enthusiasm for providing great customer service. Share any experiences where you've gone the extra mile for a customer – it really helps us understand your commitment!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Food Service Assistant. Mention specific tasks from the job description that you’re excited about and how you can contribute to our team.
Keep It Clear and Concise:We appreciate straightforward applications! Keep your writing clear and to the point. Avoid jargon and make sure your key skills and experiences shine through without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mount Charles
✨Know Your Stuff
Before the interview, make sure you understand the basics of food hygiene and HACCP regulations. Brush up on your knowledge about customer service best practices, as this role is all about providing a great experience for customers.
✨Show Your Passion
During the interview, let your enthusiasm for food service shine through. Share any previous experiences where you went above and beyond for a customer or how you enjoy working in a team. This will help demonstrate your commitment to high-quality service.
✨Be Ready for Scenarios
Prepare for situational questions that might come up during the interview. Think about how you would handle busy periods, customer complaints, or maintaining cleanliness in the kitchen. Practising these scenarios can help you respond confidently.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the role or the company culture. This shows that you’re genuinely interested in the position and helps you determine if it’s the right fit for you.
