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- Tasks: Supervise lounge operations, manage staff, and ensure top-notch customer service.
- Company: Join Mount Charles Group, a leading facilities management company with family values.
- Benefits: Earn £14.50 per hour, enjoy 20 days' annual leave, and access health support.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a fun team at Belfast International Airport and grow your career.
- Qualifications: Strong leadership skills and previous experience in hospitality or retail required.
The predicted salary is between 29000 - 30000 £ per year.
Location: Belfast International Airport - Causeway Lounge
Salary: £14.50 per hour
Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do!
We are currently recruiting for a Lounge Supervisor to join our team based at our Causeway Lounge, Belfast International Airport site. This is a great opportunity to join a world leading facilities management company.
Working Pattern: 40 hours per week, 5 out of 7 days, working hours between 5am - 10pm
Rewards:
- 20 days' annual leave (pro rata)
- Employee Assistance Program to support your health & wellbeing
- Company Pension Scheme
- Financial Education/Financial wellbeing advisory service
- Company Events
The Role:
- Oversee day-to-day lounge operations and maintain presentation standards.
- Coordinate with catering, cleaning, and maintenance teams.
- Monitor passenger flow and manage seating efficiently.
- Ensure compliance with health, safety, and security regulations.
- Supervise, support, and motivate lounge staff.
- Prepare rotas and manage staffing levels.
- Deliver coaching and support training needs.
- Handle customer enquiries and feedback professionally.
- Ensure brand and airline partner standards are met.
- Conduct quality checks across all service areas.
- Manage stock levels and complete ordering tasks.
- Prepare reports, logs, and daily operational updates.
The Person:
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Customer-focused mindset with a calm, professional manner.
- Problem-solving and decision-making skills.
- Ability to work under pressure in a fast-paced environment.
- Good organisational and administrative capability.
- Previous supervisory or team leader experience in hospitality, aviation, or retail.
- Experience in premium or VIP customer service environments.
- Knowledge of food safety and hygiene standards.
Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis.
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview.
Please note, the successful applicant's offer is subject to the Access NI (Basic) check prior to commencement of role. The Access NI Code of Practice is available upon request. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which is available upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
Closing date: Sat 06 June 2026
Lounge Supervisor employer: Mount Charles
Contact Detail:
Mount Charles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out Mount Charles Group's values and think about how you can align with them. Show us that you're not just a fit for the role, but also for the team!
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to leadership and customer service. We want to see how you handle pressure and motivate your team, so have some examples ready to share.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-focused environment like the Causeway Lounge. Make sure you look professional and approachable to reflect the brand's standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you're genuinely interested in the role and helps keep you on our radar as we make our decision.
We think you need these skills to ace Lounge Supervisor
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Lounge Supervisor role. Highlight your relevant experience in hospitality or customer service, and don’t forget to mention any leadership skills that align with our family values!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences where possible. We appreciate straightforwardness, so make it easy for us to see why you’re the right fit!
Apply Through Our Website: Don’t forget to apply through our careers page! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate, so you can focus on making your application the best it can be.
How to prepare for a job interview at Mount Charles
✨Know the Company Culture
Before your interview, take some time to understand the family values of the Mount Charles Group. They emphasise doing the right thing, having fun, and growing together. Reflect on how your personal values align with theirs and be ready to share examples that demonstrate this during your interview.
✨Showcase Your Leadership Skills
As a Lounge Supervisor, strong leadership is key. Prepare specific examples from your past experiences where you successfully managed a team or resolved conflicts. Highlight your ability to motivate staff and maintain high standards, as this will resonate well with the interviewers.
✨Demonstrate Customer Focus
This role requires a customer-focused mindset. Think of instances where you went above and beyond for a customer or handled feedback professionally. Be ready to discuss how you would ensure a premium experience for passengers in the lounge, as this will show your commitment to excellent service.
✨Prepare for Operational Questions
Expect questions about day-to-day operations, such as managing seating and monitoring passenger flow. Brush up on your knowledge of health, safety, and hygiene standards relevant to the hospitality industry. Being able to discuss these topics confidently will set you apart as a knowledgeable candidate.