At a Glance
- Tasks: Lead a team to ensure trains are clean and staff are in uniform.
- Company: Join Mount Charles Group, a leading facilities management company in Ireland.
- Benefits: Enjoy 20 days annual leave, health support, and a pension scheme.
- Other info: Flexible night shifts with opportunities for career advancement.
- Why this job: Be part of a fun, family-oriented business that values your growth.
- Qualifications: Customer service experience and strong attention to detail required.
The predicted salary is between 28000 - 32000 £ per year.
Location: Derry/Londonderry
Quantity of Posts Available: 1
Salary: £14.00 per hour
Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do!
We are currently recruiting for a Team Lead to join our team based at Translink, Derry/Londonderry. This is a great opportunity to join a world leading facilities management company.
Working Pattern: 30 hours per week, 5 days out of 7, Night-Time Role, 10pm - 4am
Rewards:
- 20 days' annual leave (pro rata)
- Employee Assistance Program to support your health & wellbeing
- Company Pension Scheme
- Financial Education/Financial wellbeing advisory service
- Company Events
The Role:
- Contract Auditing - Carry out walk through inspections to ensure all trains are cleaned to acceptable standard
- Client Contact Uniforms - checking all staff are in full uniform
- Assisting the operations manager with Induction Training
- Ensuring all members of staff complete their roles to the best of their abilities including checking each of their areas on an ad hoc basis
- Ensuring all areas are fully stocked such as toilet roll dispensers, soap dispensers etc.
- Keeping your own store area clean, tidy, colour-coded and up to spec
- A fully flexible approach needed
- Comply with all Health, Safety & Hygiene standards
- Comply with all PTS requirements
- Follow procedures as directed on the correct handling and use of all cleaning materials
- Full compliance with COSHH and colour-coding
- Understand the scope of works required for general and deep cleans to ensure all trains pass audit inspection
- Ensure all suggestions, comments or complaints are reported to the Line Manager
Employee Appreciation
The Person:
- Exceptional customer service skills
- Strong attention to detail
- PTS and medical pass
- Previous work experience in customer service employment
- Current BICS Qualifications
- Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which is available upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. The successful candidate's job offer will be subject to passing a Personal Track Safety Medical Assessment. This will include a full and thorough medical, (including a drug and alcohol test) for the purpose of Public Train Safety prior to appointment.
CLOSING DATE: Wed 01 July 2026
Team Leader in Londonderry employer: Mount Charles
Mount Charles Group is an exceptional employer that prioritises its employees' well-being and growth, offering a supportive and family-oriented work culture in Derry/Londonderry. With competitive pay, generous annual leave, and a commitment to employee development through training and wellness programmes, we ensure our team members thrive both personally and professionally. Join us to be part of a leading facilities management company where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Londonderry
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Team Leader role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since Mount Charles Group emphasises family values and customer service, think of examples from your past that showcase how you embody these traits. Be ready to share your stories!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on demonstrating your attention to detail and customer service skills, as these are key for the Team Leader position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Mount Charles family. So, hit that apply button and let’s get you started on this exciting journey!
We think you need these skills to ace Team Leader in Londonderry
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you align with our family values.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Refer to the job description and show us how your background makes you a perfect fit for the Team Leader position.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re the right candidate!
Apply Through Our Website:Don’t forget to apply through our careers page! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Mount Charles
✨Know the Company Values
Before your interview, take some time to understand Mount Charles Group's family values: Do the right thing, Have fun & grow together, and Take pride in what you do. Reflect on how these values resonate with your own experiences and be ready to share examples that demonstrate your alignment with them.
✨Showcase Your Customer Service Skills
As a Team Leader, exceptional customer service skills are crucial. Prepare specific examples from your past roles where you went above and beyond for customers. This will show your potential employer that you truly understand the importance of customer focus in their business.
✨Be Detail-Oriented
Given the role involves contract auditing and ensuring cleanliness standards, highlight your attention to detail during the interview. You might want to discuss any previous experiences where your meticulous nature led to successful outcomes, especially in a team setting.
✨Prepare for Health and Safety Questions
Since compliance with health, safety, and hygiene standards is key in this role, brush up on relevant regulations and best practices. Be prepared to discuss how you've adhered to such standards in your previous jobs, and show that you take these responsibilities seriously.
