At a Glance
- Tasks: Deliver top-notch cleaning services and ensure a tidy environment for customers.
- Company: Join Mount Charles Group, a leading facilities management company with family values.
- Benefits: Earn £12.71 per hour, enjoy 20 days' annual leave, and access health support.
- Other info: Flexible night shifts with opportunities for career advancement.
- Why this job: Be part of a fun team that values your contribution and growth.
- Qualifications: Customer service skills and attention to detail are essential; experience is a plus.
The predicted salary is between 12 - 13 € per hour.
Location: Derry/Londonderry - Ladbrooks Central Court
Quantity of Posts Available: 1
Salary: £12.71 per hour
Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do!
We are currently recruiting for a Cleaning Operative to join our team based at our Ladbrokes Central Court, Derry/Londonderry site. This is a great opportunity to join a world leading facilities management company.
Working Pattern: 4 hours per week, 1 hour per day, Monday - Sunday Night Shift, Working hours between 9pm and 9am
Rewards:
- 20 days' annual leave (pro rata)
- Employee Assistance Program to support your health & wellbeing
- Company Pension Scheme
- Financial Education/Financial wellbeing advisory service
- Company Events
The Role:
- Providing the highest level of Cleaning service within your area of responsibility in line with the clients' specifications
- Responding positively, politely and promptly to all customer requirements and carry out your duties in a professional and courteous manner
- Providing a range of general cleaning services to include offices/meeting rooms, toilets/showers and areas site wide
- Ensuring all stocks are replenished
- Ensuring regular checks are carried out to the equipment/machines
- During hours of work, ensuring all equipment is left clean and in good working order at the end of your shift, reporting any defects to your Line Manager
- Making yourself familiar with and follow all company procedures and regulations
- Participating in the Health and Safety Policy of the company and report any dangers to your Line Manager
- All offices, toilets, and amenity areas to be presented clean and tidy
- Comply with all Health, Safety & Hygiene standards
- Comply with all HACCP regulations as necessary
The Person:
- Exceptional customer service skills
- Strong attention to detail
- NVQ/SVQ Level One in Cleaning Building Interiors would be an advantage but not essential
- Previous work experience in customer service employment
- Current BICS Qualifications
- Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Please note, the successful applicant's offer is subject to the Access NI (Basic) check prior to commencement of role. The Access NI Code of Practice is available upon request. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which is available upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.
CLOSING DATE: Sun 14 June 2026
Cleaning Operative JBLE1_NI in Londonderry employer: Mount Charles
Mount Charles Group is an exceptional employer that prioritises its employees' well-being and growth, offering a supportive and family-oriented work culture. With competitive pay, generous annual leave, and a commitment to health and safety, this role as a Cleaning Operative at the Ladbrokes Central Court in Derry/Londonderry provides a unique opportunity to be part of a leading facilities management company that values customer service and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Cleaning Operative JBLE1_NI in Londonderry
✨Tip Number 1
Get to know the company culture! Mount Charles Group values family and fun, so when you get the chance to chat with them, show your personality and enthusiasm. Let them see how you can fit into their team!
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. They’re looking for someone who can respond positively and courteously, so think of examples from your past experiences that highlight these skills.
✨Tip Number 3
Don’t forget to ask questions during your interview! This shows you’re genuinely interested in the role and the company. Ask about their cleaning standards or how they support employee wellbeing – it’ll make a great impression!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the info you need about the role and the company there. Good luck!
We think you need these skills to ace Cleaning Operative JBLE1_NI in Londonderry
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you align with our family values.
Tailor Your Application:Make sure to tailor your application to the Cleaning Operative role. Highlight any relevant experience or skills that match the job description, especially your customer service skills and attention to detail.
Keep It Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read and understand your qualifications.
Apply Through Our Website:Don’t forget to apply through our careers page! It’s the best way for us to receive your application and ensures you’re considered for the role. Just click on the 'Continue to Application' button to get started!
How to prepare for a job interview at Mount Charles
✨Know the Company Values
Before your interview, take some time to understand the family values of Mount Charles Group. They emphasise doing the right thing, having fun, and growing together. Show how you align with these values in your responses.
✨Highlight Customer Service Skills
As a Cleaning Operative, exceptional customer service skills are crucial. Prepare examples from your past experiences where you provided excellent service or resolved customer issues effectively. This will demonstrate your suitability for the role.
✨Demonstrate Attention to Detail
Attention to detail is key in cleaning roles. Think of specific instances where your keen eye for detail made a difference in your work. Be ready to discuss how you ensure cleanliness and hygiene standards are met.
✨Prepare for Health and Safety Questions
Familiarise yourself with basic health and safety regulations relevant to cleaning. Be prepared to discuss how you would handle potential hazards and ensure compliance with health and safety policies during your shift.
