At a Glance
- Tasks: Deliver top-notch cleaning services and ensure a tidy environment for customers.
- Company: Join Mount Charles Group, a leading facilities management company in Ireland.
- Benefits: Earn £12.71 per hour, enjoy 20 days' annual leave, and access health support.
- Other info: Flexible night shifts with opportunities for personal growth and development.
- Why this job: Be part of a fun, family-oriented team that values your contribution.
- Qualifications: Customer service skills and attention to detail are key; experience is a plus.
The predicted salary is between 12 - 13 € per hour.
Derry/Londonderry - Ladbrooks Central Court
Quantity of Posts Available: 1
Salary: 12.71 per hour
Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you!
We are currently recruiting for a Cleaning Operative to join our team based at our Ladbrokes Central Court, Derry/Londonderry site. This is a great opportunity to join a world leading facilities management company.
Working Pattern: 4 hours per week, 1 hour per day, Monday - Sunday Night Shift, Working hours between 9pm and 9am
Rewards:
- 20 days' annual leave (pro rata)
- Employee Assistance Program to support your health & wellbeing
- Company Pension Scheme
- Financial Education/Financial wellbeing advisory service
- Company Events
The Role:
- Providing the highest level of Cleaning service within your area of responsibility in line with the clients' specifications
- Responding positively, politely and promptly to all customer requirements and carry out your duties in a professional and courteous manner
- Providing a range of general cleaning services to include offices/meeting rooms, toilets/showers and areas site wide
- Ensuring all stocks are replenished
- Ensuring regular checks are carried out to the equipment/machines
- During hours of work, ensuring all equipment is left clean and in good working order at the end of your shift, reporting any defects to your Line Manager
- Making yourself familiar with and follow all company procedures and regulations
- Participating in the Health and Safety Policy of the company and report any dangers to your Line Manager
- All offices, toilets, and amenity areas to be presented clean and tidy
- Comply with all Health, Safety & Hygiene standards
- Comply with all HACCP regulations as necessary
The Person:
- Exceptional customer service skills
- Strong attention to detail
- NVQ/SVQ Level One in Cleaning Building Interiors would be an advantage but not essential
- Previous work experience in customer service employment
- Current BICS Qualifications
- Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis.
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which is available upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.
Cleaning Operative (Am) in Londonderry employer: Mount Charles
Mount Charles Group is an exceptional employer that prioritises its employees' well-being and growth, offering a supportive and family-oriented work culture. With competitive pay, generous annual leave, and access to employee assistance programmes, we ensure our team members feel valued and empowered. Join us at our Derry/Londonderry site for a rewarding role where your contributions are recognised and celebrated within a leading facilities management company.
StudySmarter Expert Advice🤫
We think this is how you could land Cleaning Operative (Am) in Londonderry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mount Charles Group. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service skills and attention to detail make you a great fit for the Cleaning Operative role.
✨Tip Number 3
Dress the part! Even though it’s a cleaning role, showing up looking neat and professional can make a great first impression. It shows you take the opportunity seriously and respect the company’s image.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Cleaning Operative (Am) in Londonderry
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your exceptional customer service skills in your application. We want to see how you can respond positively and politely to customer needs, as this is key for the Cleaning Operative role.
Attention to Detail is Key:Don’t forget to mention your strong attention to detail! This is super important for ensuring all areas are cleaned to the highest standards. Share any relevant experiences that showcase this skill.
Follow the Job Description:When writing your application, refer back to the job description. Tailor your experience to match what we’re looking for, especially regarding cleaning services and health & safety compliance.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our fun and family-oriented team!
How to prepare for a job interview at Mount Charles
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a Cleaning Operative. Familiarise yourself with the specific cleaning tasks mentioned in the job description, like maintaining cleanliness in offices and toilets. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position requires exceptional customer service skills, think of examples from your past experiences where you provided excellent service. Be ready to discuss how you handled customer requests or complaints, as this will show that you can respond positively and professionally.
✨Highlight Attention to Detail
Attention to detail is crucial in cleaning roles. Prepare to talk about how you ensure thoroughness in your work. You might mention specific cleaning techniques or routines you follow to maintain high standards, which will impress the interviewers.
✨Understand Health and Safety Regulations
Familiarise yourself with basic health and safety regulations relevant to cleaning. Be prepared to discuss how you would comply with these standards and report any hazards. This shows that you take safety seriously and are ready to contribute to a safe working environment.
