At a Glance
- Tasks: Lead a team to ensure trains are cleaned to high standards and assist with training.
- Company: Join Mount Charles Group, a leading facilities management company in Ireland.
- Benefits: Enjoy competitive pay, 20 days annual leave, and a supportive work environment.
- Other info: Flexible night shifts with excellent career development opportunities.
- Why this job: Be part of a fun, family-oriented team that values your growth and contributions.
- Qualifications: Customer service experience and strong attention to detail required.
The predicted salary is between 28000 - 32000 £ per year.
Location: Derry/Londonderry
Quantity of Posts Available: 1
Salary: £14.00 per hour
Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do!
We are currently recruiting for a Team Lead to join our team based at Translink, Derry/Londonderry. This is a great opportunity to join a world leading facilities management company.
Working Pattern: 30 hours per week, 5 days out of 7, Night-Time Role 10pm - 4am
Rewards:
- 20 days' annual leave (pro rata)
- Employee Assistance Program to support your health & wellbeing
- Company Pension Scheme
- Financial Education/Financial wellbeing advisory service
- Company Events
The Role:
- Contract Auditing - Carry out walk through inspections to ensure all trains are cleaned to acceptable standard
- Client Contact Uniforms - checking all staff are in full uniform.
- Assisting the operations manager with Induction Training
- Ensuring all members of staff complete their roles to the best of their abilities including checking each of their areas on an ad hoc basis.
- Ensuring all areas are fully stocked such as toilet roll dispensers, soap dispensers etc.
- Keeping your own store area clean, tidy, colour-coded and up to spec.
- A fully flexible approach needed.
- Comply with all Health, Safety & Hygiene standards
- Comply with all PTS requirements
- Follow procedures as directed on the correct handling and use of all cleaning materials.
- Full compliance with COSHH and colour-coding.
- Understand the scope of works required for general and deep cleans to ensure all trains pass audit inspection
- Ensure all suggestions, comments or complaints are reported to the Line Manager.
Employee Appreciation
The Person:
- Exceptional customer service skills
- Strong attention to detail
- PTS and medical pass
- Previous work experience in customer service employment
- Current BICS Qualifications.
- Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis.
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which is available upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. The successful candidate's job offer will be subject to passing a Personal Track Safety Medical Assessment. This will include a full and thorough medical, (including a drug and alcohol test) for the purpose of Public Train Safety prior to appointment.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
Closing date: Wed 01 July 2026
Team Leader in Londonderry County Borough employer: Mount Charles
Mount Charles Group is an exceptional employer that prioritises its employees' well-being and growth, offering a supportive and family-oriented work culture in Derry/Londonderry. With competitive benefits such as a company pension scheme, employee assistance programmes, and opportunities for professional development, we believe in fostering a fun environment where our team can thrive together. Join us to be part of a leading facilities management company that values integrity, pride in work, and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Londonderry County Borough
✨Tip Number 1
Get to know the company culture! Before your interview, check out Mount Charles Group's values and think about how you can align with them. Show that you're not just looking for a job, but a place where you can grow and have fun together!
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and team leadership. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Dress to impress! Make sure you’re in full uniform or smart attire for your interview. It shows you take pride in your appearance and understand the importance of professionalism in the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Team Leader in Londonderry County Borough
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and warmth into your words. Remember, we’re all about family values here at StudySmarter!
Tailor Your Application:Make sure to tailor your application to the Team Leader role. Highlight your customer service skills and any relevant experience that aligns with the job description. We love seeing how your background fits with our values and the responsibilities of the position!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates can communicate effectively, as it reflects the strong communication skills we value in our team.
Apply Through Our Website:Don’t forget to apply through our careers page! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click the button and get started!
How to prepare for a job interview at Mount Charles
✨Know the Company Values
Before your interview, take some time to understand Mount Charles Group's family values: doing the right thing, having fun, and growing together. This will help you align your answers with what they stand for, showing that you're a great fit for their team.
✨Showcase Your Customer Service Skills
As a Team Leader, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. This will demonstrate your commitment to their values and your ability to lead a team in providing top-notch service.
✨Be Detail-Oriented
Given the role's focus on contract auditing and ensuring cleanliness standards, highlight your attention to detail. Bring up specific instances where your meticulous nature has led to successful outcomes, especially in previous roles related to facilities management or customer service.
✨Prepare for Health and Safety Questions
Since compliance with health, safety, and hygiene standards is crucial, brush up on relevant regulations like COSHH. Be ready to discuss how you've adhered to safety protocols in past jobs, as this will show your understanding of the responsibilities that come with the role.
