At a Glance
- Tasks: Assist in food preparation, service, and customer engagement in a fun environment.
- Company: Join Mount Charles Group, a leading facilities management company in Ireland.
- Benefits: Enjoy 22 days annual leave, free staff lunch, and a supportive work culture.
- Other info: No weekends! Work Monday to Friday, 8am-3pm with great career prospects.
- Why this job: Be part of a family-oriented team that values your contributions and growth.
- Qualifications: Passion for customer service and excellent communication skills required.
The predicted salary is between 20000 - 25000 € per year.
Mount Charles Group is one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family oriented business that believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do!
We are currently recruiting for a Food Service Assistant to join our team based in the Holywood area. This is a great opportunity to join a world leading facilities management company.
Working Pattern: 32.5 Hours Per Week Monday – Friday 8am-3pm No Weekends
Rewards:
- 22 days annual leave
- Company Pension Scheme
- Employee Assistance Program to support your health & wellbeing
- Financial Education/Financial wellbeing advisory service
- Company Events
- On Site Parking
- Free Staff Lunch
The Role:
- Assist in the preparation, service and sales of all food and beverages for the unit
- Preparation of service counter (including placing food and beverages in appropriate containers)
- Provide the highest level of customer service in a consistent approach to anyone who uses the facility
- Work as part of the team to ensure service is delivered on time and to a consistently high standard
- Carry out all cleaning duties as per instruction from line manager or per unit cleaning rota
- Ensure kitchen and service areas (including customer tables and chairs) are always clean and tidy and assist with waste removal.
- Be responsible for cash handling duties under your control
- Assist, when required, with the moving and setting up of furniture for catering purposes in designated areas.
- Report defective equipment, work and floor surfaces or any other Health and Safety issues
The Person:
- Make customers aware of current offers and upsell additional products where possible
- Ensure all customer suggestions, comments or complaints are reported to the Line Manager.
- Ensure all customers are served in a quick and efficient manner.
- Ensure all clothing, including footwear and personal hygiene is of the highest standards in accordance with company guidelines at all times.
Essential Criteria:
- Demonstrable passion for providing good customer service
- Excellent communication skills
Desirable Criteria:
- Workable knowledge of HACCP regulations
- Basic food hygiene certificate
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short‑listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Mount Charles Group has a policy on recruiting ex‑offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for Mount Charles Group. Please note, the successful applicant's offer is subject to the Access NI (Basic) check prior to commencement of role. The Access NI Code of Practice is available upon request.
RF-2601-70 - Food Service Assistant in Holywood employer: Mount Charles
Mount Charles Group is an exceptional employer that prioritises its employees' well-being and growth, offering a supportive and family-oriented work culture. With benefits such as 22 days of annual leave, a company pension scheme, and free staff lunches, employees can thrive both personally and professionally in the Holywood area. Join us to be part of a team that values doing the right thing, having fun, and growing together while delivering outstanding service in a world-leading facilities management company.
StudySmarter Expert Advice🤫
We think this is how you could land RF-2601-70 - Food Service Assistant in Holywood
✨Tip Number 1
Get to know the company culture! Before your interview, check out Mount Charles Group's values and think about how you can align with them. Show that you're not just looking for a job, but that you genuinely want to be part of their family-oriented team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you went above and beyond for customers. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and showing that you take pride in your appearance will reflect your commitment to the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and really interested in joining the Mount Charles Group team.
We think you need these skills to ace RF-2601-70 - Food Service Assistant in Holywood
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your love for providing excellent customer service in your application. We want to see how you connect with customers and make their experience enjoyable!
Tailor Your Application:Take a moment to customise your CV and cover letter for the Food Service Assistant role. Mention specific skills or experiences that align with what we’re looking for, like teamwork and communication.
Keep It Clean and Professional:Just like we keep our service areas tidy, ensure your application is neat and well-organised. Use clear language and check for any typos before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mount Charles
✨Know Your Customer Service Basics
Since this role is all about providing excellent customer service, brush up on your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of customer satisfaction.
✨Familiarise Yourself with Food Safety Standards
Having a basic knowledge of HACCP regulations and food hygiene can set you apart from other candidates. Even if you don’t have a certificate yet, showing that you’re eager to learn and understand these standards will impress the interviewers.
✨Prepare for Teamwork Questions
This position requires working as part of a team, so be ready to discuss how you collaborate with others. Think of specific instances where you contributed to a team effort, especially in a fast-paced environment like food service.
✨Dress the Part
Make sure you present yourself well during the interview. Since personal hygiene and appearance are crucial in food service, dress smartly and maintain a clean look. This shows that you take pride in your appearance and understand the company’s values.
