At a Glance
- Tasks: Deliver top-notch cleaning services while ensuring a tidy and safe environment.
- Company: Join Mount Charles Group, a family-oriented leader in facilities management.
- Benefits: Enjoy 28 days annual leave, a pension scheme, and wellness support.
- Other info: Flexible hours available with opportunities for career advancement.
- Why this job: Be part of a fun team that values your contributions and growth.
- Qualifications: Customer service skills and attention to detail are key; experience is a plus.
The predicted salary is between 20000 - 25000 € per year.
Mount Charles Group is one of the largest and privately owned soft Facilities Management, catering and ancillary service product providers in Ireland. If you are a customer‑focused individual and want to join a fun and family‑oriented business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do!
Working Pattern: Monday to Friday, 9 Hours Per Week, Variable hours available.
Rewards:
- 28 days annual leave
- Company Pension Scheme
- Employee Assistance Program to support your health & wellbeing
- Financial Education / Financial wellbeing advisory service
- Company Events
The Role:
- Providing the highest level of cleaning service within your area of responsibility in line with the client’s specifications;
- Responding positively, politely and promptly to all customer requirements and carrying out your duties in a professional and courteous manner;
- Providing a range of general cleaning services to include offices/meeting rooms, toilets/showers, laboratories and amenity areas site wide;
- Ensuring all stocks are replenished in your area of responsibility;
- Ensuring regular checks are carried out on the equipment/machines used during hours of work; all equipment is left clean and in good working order at the end of your shift, reporting any defects to your line manager;
- Familiarising yourself with and following all company procedures and regulations;
- Participating in the Health and Safety Policy of the company and reporting any dangers, near‑misses or hazards you encounter to your line manager;
- All offices, toilets, etc. and amenity areas to be presented in a clean and tidy condition.
The Person:
- Exceptional customer service skills;
- Strong attention to detail;
- NVQ/SVQ Level One in Cleaning Building Interiors would be an advantage but not essential;
- Previous work experience in customer service employment;
- Must be physically fit to carry out manual duties;
- Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day‑to‑day basis.
Desirable Criteria:
- Current BICS Qualifications
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Mount Charles Group has a policy on recruiting ex‑offenders; having a criminal record will not necessarily prevent you from working for the Mount Charles Group.
RF-2602-07 - Cleaning Operative in Dundonald employer: Mount Charles
Mount Charles Group is an exceptional employer that prioritises its employees' well-being and growth within a supportive, family-oriented environment. With a commitment to customer service excellence, the company offers generous benefits such as 28 days of annual leave, a pension scheme, and access to financial education resources, all while fostering a culture where teamwork and pride in one's work are celebrated. Join us in delivering top-notch cleaning services in a role that not only values your contributions but also encourages personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land RF-2602-07 - Cleaning Operative in Dundonald
✨Tip Number 1
Get to know the company culture! Before your interview, check out Mount Charles Group's values and think about how you can align with them. Show that you're not just looking for a job, but a place where you can grow and have fun together.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you went above and beyond for a customer. We want to see that you can respond positively and courteously to any situation.
✨Tip Number 3
Be ready to talk about your attention to detail! In cleaning, every little thing counts. Prepare to discuss how you've ensured cleanliness and tidiness in previous roles, and how you plan to maintain high standards at Mount Charles Group.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our family-oriented team. Don’t miss out on the chance to be part of something great!
We think you need these skills to ace RF-2602-07 - Cleaning Operative in Dundonald
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your exceptional customer service skills in your application. We want to see how you can respond positively and courteously to customer needs, as this is key to the role!
Attention to Detail is Key:Don’t forget to mention your strong attention to detail! This is super important for ensuring that all areas are cleaned to a high standard, so give us examples of how you've demonstrated this in previous roles.
Follow the Application Instructions:When applying, be sure to follow any specific instructions we’ve laid out. This shows us that you can follow procedures, which is crucial for the role. Apply through our website for the best chance!
Be Yourself!:We’re looking for individuals who fit into our fun and family-oriented culture. Don’t be afraid to let your personality shine through in your application – we want to know the real you!
How to prepare for a job interview at Mount Charles
✨Know the Company Values
Before your interview, take some time to understand the family values of Mount Charles Group. They emphasise doing the right thing, having fun, and growing together. Show how your personal values align with theirs during the conversation.
✨Highlight Your Customer Service Skills
Since this role requires exceptional customer service skills, prepare specific examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to providing a high level of service.
✨Demonstrate Attention to Detail
The job involves maintaining cleanliness in various areas, so be ready to discuss how you ensure attention to detail in your work. You could mention any previous roles where you had to follow strict guidelines or checklists.
✨Prepare for Health and Safety Questions
Familiarise yourself with basic health and safety practices relevant to cleaning. Be prepared to discuss how you would handle potential hazards or report issues, as this shows your proactive approach to safety in the workplace.
