At a Glance
- Tasks: Deliver top-notch cleaning services while ensuring a safe and tidy environment.
- Company: Join Mount Charles Group, a family-oriented leader in facilities management.
- Benefits: Enjoy 20 days annual leave, a pension scheme, and wellness support.
- Other info: Flexible hours with opportunities for career advancement.
- Why this job: Be part of a fun team that values your growth and contributions.
- Qualifications: Customer service skills and attention to detail are essential.
The predicted salary is between 20000 - 25000 € per year.
Mount Charles Group is one of the largest privately owned soft facilities management, catering and ancillary service providers in Ireland. If you are a customer-focused individual and want to join a fun and family-oriented business that believes people are our greatest asset, we have a role for you. Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do.
Working Pattern: 9 hours per week Monday – Friday, working hours between 9am and 5pm.
Rewards:
- 20 days annual leave (pro rata)
- Company pension scheme
- Employee Assistance Program to support your health & wellbeing
- Financial Education / Financial wellbeing advisory service
- Company events
The Role:
- Providing the highest level of housekeeping / cleaning service within your area of responsibility in line with the clients’ specifications.
- Responding positively, politely and promptly to all customer requirements and carry out your duties in a professional and courteous manner.
- Providing a range of general cleaning services to include offices / meeting rooms, toilets / showers, laboratories and amenity areas site wide.
- Ensuring all stocks are replenished in your area of responsibility.
- Ensuring regular checks are carried out to the equipment / machines used during hours of work and all the equipment is left clean and in good working order at the end of your shift, reporting any defects.
- Participating in the Health and Safety Policy of the company and report any dangers, near misses or hazards you encounter to your Line Manager.
- Comply with all Health, Safety & Hygiene standards.
- Comply with all HACCP regulations as necessary.
- Report defective equipment / utensils / work and floor surfaces or any other Health and Safety issues to your Line Manager.
- Ensure all suggestions, comments or complaints are reported to the Line Manager.
The Person:
- Exceptional customer service skills.
- Strong attention to detail.
- NVQ/SVQ Level One in Cleaning Building Interiors would be an advantage.
- Previous work experience in customer service employment.
- Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis.
Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.
RF-2602-28 - Cleaning Operative in Downpatrick employer: Mount Charles
Mount Charles Group is an excellent employer that prioritises its employees' well-being and growth, offering a supportive and family-oriented work culture. With benefits such as 20 days annual leave, a company pension scheme, and access to financial education services, employees can thrive both personally and professionally. Located in Ireland, the company fosters a sense of community and pride, making it an ideal place for those seeking meaningful and rewarding employment in the cleaning sector.
StudySmarter Expert Advice🤫
We think this is how you could land RF-2602-28 - Cleaning Operative in Downpatrick
✨Tip Number 1
Get to know the company culture! Mount Charles Group values family and fun, so show your personality during interviews. Be yourself and let them see how you can fit into their team.
✨Tip Number 2
Prepare for common interview questions related to customer service. Think of examples from your past experiences where you went above and beyond for a customer. This will help you stand out!
✨Tip Number 3
Don’t forget to ask questions! Show your interest in the role by asking about their cleaning standards or how they support employee wellbeing. It’s a great way to demonstrate your enthusiasm.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. Plus, it shows you’re serious about wanting to work with us at Mount Charles Group.
We think you need these skills to ace RF-2602-28 - Cleaning Operative in Downpatrick
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your exceptional customer service skills in your application. We want to see how you can respond positively and courteously to customer needs, as this is key to the role.
Pay Attention to Detail:Since attention to detail is crucial for a Cleaning Operative, be sure to mention any relevant experience that showcases your ability to maintain high standards. We love candidates who take pride in their work!
Follow the Application Instructions:When applying, ensure you follow all instructions carefully. This shows us that you can comply with guidelines, which is super important in our line of work. Remember, apply through our website for the best chance!
Be Yourself!:Don’t be afraid to let your personality shine through in your application. We’re a fun, family-oriented business, and we want to get to know the real you. Good luck, and we can’t wait to hear from you!
How to prepare for a job interview at Mount Charles
✨Know the Company Values
Before your interview, take some time to understand Mount Charles Group's family values: Do the right thing, Have fun & grow together, and Take pride in what you do. Show how your personal values align with theirs during the interview to demonstrate that you're a great fit for their team.
✨Highlight Your Customer Service Skills
Since this role requires exceptional customer service skills, prepare specific examples from your past experiences where you went above and beyond for a customer. This will help you stand out and show that you can meet their high standards.
✨Demonstrate Attention to Detail
As a Cleaning Operative, attention to detail is crucial. Be ready to discuss how you ensure thoroughness in your work. You might even want to mention any relevant training or certifications, like NVQ/SVQ Level One in Cleaning Building Interiors, if you have them.
✨Prepare for Health and Safety Questions
Familiarise yourself with basic health and safety regulations, especially those related to cleaning and hygiene standards. Be prepared to discuss how you would handle potential hazards or equipment issues, as this shows your commitment to maintaining a safe working environment.
