At a Glance
- Tasks: Lead a team to ensure trains are cleaned to high standards and provide exceptional customer service.
- Company: Join Mount Charles Group, a leading facilities management company with family values.
- Benefits: Earn £14 per hour, enjoy 20 days annual leave, and access health support programmes.
- Other info: Flexible night shifts with excellent career progression opportunities.
- Why this job: Be part of a fun, supportive environment where you can grow and make a difference.
- Qualifications: Strong customer service skills and attention to detail required; previous experience preferred.
The predicted salary is between 28000 - 30000 £ per year.
Location: Derry/Londonderry
Quantity of Posts Available: 1
Salary: £14.00 per hour
Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do!
We are currently recruiting for a Team Lead to join our team based at Translink, Derry/Londonderry. This is a great opportunity to join a world leading facilities management company.
Working Pattern: 30 hours per week, 5 days out of 7, Night-Time Role 10pm-4am
Rewards:
- 20 days' annual leave (pro rata)
- Employee Assistance Program to support your health & wellbeing
- Company Pension Scheme
- Financial Education/Financial wellbeing advisory service
- Company Events
The Role:
- Contract Auditing - Carry out walk through inspections to ensure all trains are cleaned to acceptable standard
- Client Contact
- Uniforms - checking all staff are in full uniform
- Assisting the operations manager with Induction Training
- Ensuring all members of staff complete their roles to the best of their abilities including checking each of their areas on an ad hoc basis
- Ensuring all areas are fully stocked such as toilet roll dispensers, soap dispensers etc.
- Keeping your own store area clean, tidy, colour-coded and up to spec
- A fully flexible approach needed
- Comply with all Health, Safety & Hygiene standards
- Comply with all PTS requirements
- Follow procedures as directed on the correct handling and use of all cleaning materials
- Full compliance with COSHH and colour-coding
- Understand the scope of works required for general and deep cleans to ensure all trains pass audit inspection
- Ensure all suggestions, comments or complaints are reported to the Line Manager
Employee Appreciation
The Person:
- Exceptional customer service skills
- Strong attention to detail
- PTS and medical pass
- Previous work experience in customer service employment
- Current BICS Qualifications
- Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which is available upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. The successful candidate's job offer will be subject to passing a Personal Track Safety Medical Assessment. This will include a full and thorough medical, (including a drug and alcohol test) for the purpose of Public Train Safety prior to appointment.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
Closing date: Wed 01 July 2026
Team Leader in Derry employer: Mount Charles
Mount Charles Group is an exceptional employer that prioritises its employees' well-being and growth, offering a supportive and family-oriented work culture in Derry/Londonderry. With competitive pay, generous annual leave, and a commitment to employee development through training and wellness programmes, we ensure our team members thrive both personally and professionally. Join us to be part of a leading facilities management company where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Derry
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your experience aligns with their needs. We want you to shine, so practice common interview questions and have your own ready to go!
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your enthusiasm and passion for the role come through. We’re all about finding the right fit, so be yourself and let them see why you’d be a great addition to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Team Leader in Derry
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Team Leader role. Highlight your customer service skills and any relevant experience that aligns with the job description. We love seeing how you fit into our family values!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for your skills and experiences if it helps. We appreciate straightforwardness, so don’t waffle on too much!
Apply Through Our Website:Don’t forget to apply through our careers page! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Mount Charles
✨Know the Company Values
Before your interview, take some time to understand the core values of the Mount Charles Group. They emphasise doing the right thing, having fun, and growing together. Show how your personal values align with theirs during the interview.
✨Demonstrate Customer Focus
As a Team Leader, exceptional customer service skills are crucial. Prepare examples from your past experiences where you went above and beyond for customers. This will highlight your commitment to customer satisfaction and your ability to lead by example.
✨Highlight Attention to Detail
Given the role involves contract auditing and ensuring cleanliness standards, be ready to discuss how you maintain high standards in your work. Share specific instances where your attention to detail made a difference in your previous roles.
✨Prepare for Health and Safety Questions
Since compliance with health, safety, and hygiene standards is key, brush up on relevant regulations and best practices. Be prepared to discuss how you would ensure your team adheres to these standards in a practical setting.
