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- Tasks: Deliver top-notch cleaning services and ensure a tidy environment for all.
- Company: Join Mount Charles Group, a leading facilities management company with family values.
- Benefits: Enjoy competitive pay, 20 days' leave, and a supportive work culture.
- Other info: Flexible hours and opportunities for career advancement await you!
- Why this job: Be part of a fun team that values your contribution and growth.
- Qualifications: Customer service skills and attention to detail are key; experience is a plus.
The predicted salary is between 26400 - 26400 £ per year.
Location: Derry/Londonderry - Woven River Court
Quantity of Posts Available: 1
Salary: £12.71
Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do!
We are currently recruiting for a Cleaning Operative to join our team based at our Woven River Court site, Derry/Londonderry. This is a great opportunity to join a world leading facilities management company.
Working Pattern: Monday - Friday 8am - 6pm, 6 hours per week, Flexible - can be cleaned 2 hrs x 3 times a week
Rewards:
- 20 days' annual leave (pro rata)
- Company Pension Scheme
- Employee Assistance Program to support your health & wellbeing
- Financial Education/Financial wellbeing advisory service
- Company Events
The Role:
- Providing the highest level of Cleaning service within your area of responsibility in line with the clients' specifications
- Responding positively, politely and promptly to all customer requirements and carry out your duties in a professional and courteous manner
- Providing a range of general cleaning services to include offices/meeting rooms, toilets/showers, laboratories and amenity areas site wide
- Ensuring all stocks are replenished in your area of responsibility
- Ensuring regular checks are carried out to the equipment/machines used
- During hours of work and all the equipment is left clean and in good working order at the end of your shift
- Making yourself familiar with and follow all company procedures and regulations
- Participating in the Health and Safety Policy of the company and report any dangers, near misses or hazards you encounter to your Line Manager
- All offices, toilets, etc and amenity areas to be presented in a clean and tidy
The Person:
- Exceptional customer service skills
- Strong attention to detail
- NVQ/SVQ Level One in Cleaning Building Interiors would be an advantage but not essential
- Previous work experience in customer service employment
- Current BICS Qualifications
- Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis.
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.
CLOSING DATE: Sun 10 May 2026
Cleaning Operative in Derry employer: Mount Charles
Contact Detail:
Mount Charles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Operative in Derry
✨Tip Number 1
Get to know the company culture! Before your interview, check out Mount Charles Group's values and think about how you can align with them. Show that you're not just looking for a job, but that you genuinely want to be part of their family-oriented team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look tidy and professional for your interview. It shows that you take pride in your appearance, which is key for a Cleaning Operative role.
✨Tip Number 4
Don't forget to apply through our website! It's super easy and ensures your application gets to the right people. Plus, it shows you're serious about joining the Mount Charles Group team!
We think you need these skills to ace Cleaning Operative in Derry
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your exceptional customer service skills in your application. We want to see how you can respond positively and politely to customer needs, as this is key for the Cleaning Operative role.
Pay Attention to Detail: Since attention to detail is crucial for this position, give examples in your application that showcase your ability to maintain high standards in cleaning. We love candidates who take pride in their work!
Follow the Application Process: Don’t forget to apply through our website! It’s super important to follow the application process as outlined. Click on the 'Continue to Application' button to get started – we’re excited to see your application!
Be Yourself: Let your personality shine through in your written application. We’re a fun and family-oriented business, so showing us who you are will help us see if you’re a good fit for our team!
How to prepare for a job interview at Mount Charles
✨Know the Company Values
Before your interview, take some time to understand the core values of the Mount Charles Group. They emphasise doing the right thing, having fun, and growing together. Show how your personal values align with theirs during the interview.
✨Highlight Customer Service Skills
As a Cleaning Operative, exceptional customer service skills are crucial. Prepare examples from your past experiences where you provided excellent service or resolved customer issues. This will demonstrate your ability to meet their expectations.
✨Demonstrate Attention to Detail
Attention to detail is key in cleaning roles. Be ready to discuss how you ensure thoroughness in your work. You might even want to mention specific cleaning tasks you've excelled at in previous jobs to showcase your diligence.
✨Prepare for Health and Safety Questions
Familiarise yourself with basic health and safety protocols related to cleaning. Be prepared to discuss how you would handle potential hazards or report issues. This shows that you take safety seriously and are proactive in maintaining a safe environment.