At a Glance
- Tasks: Lead a team ensuring trains are clean and staff are well-supported.
- Company: Join Mount Charles Group, a leading facilities management company in Ireland.
- Benefits: Enjoy 20 days annual leave, health support, and a pension scheme.
- Other info: Flexible night shifts with opportunities for career advancement.
- Why this job: Be part of a fun, family-oriented business that values your growth.
- Qualifications: Customer service experience and attention to detail required.
The predicted salary is between 24000 - 30000 £ per year.
Mount Charles Group are one of the largest and privately owned soft facilities management, catering and ancillary service/product providers in Ireland. If you are a customer‑focused individual and want to join a fun and family‑oriented business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do!
We are currently recruiting for a Team Lead to join our team based at Translink, Derry/Londonderry. This is a great opportunity to join a world‑leading facilities management company.
Working Pattern
- 30 hours per week
- 5 days out of 7
- Night‑Time Role 10pm – 4am
Rewards
- 20 days’ annual leave (pro rata)
- Employee Assistance Program to support your health & wellbeing
- Company Pension Scheme
- Financial Education/Financial wellbeing advisory service
- Company Events
The Role
- Contract Auditing – Carry out walk‑through inspections to ensure all trains are cleaned to acceptable standard
- Client Contact Uniforms – checking all staff are in full uniform
- Assisting the operations manager with induction training
- Ensuring all members of staff complete their roles to the best of their abilities including checking each of their areas on an ad‑hoc basis
- Ensuring all areas are fully stocked such as toilet roll dispensers, soap dispensers etc.
- Keeping your own store area clean, tidy, colour‑coded and up to spec
- A fully flexible approach needed
- Comply with all Health, Safety & Hygiene standards
- Comply with all PTS requirements
- Follow procedures as directed on the correct handling and use of all cleaning materials
- Full compliance with COSHH and colour‑coding
- Understand the scope of works required for general and deep cleans to ensure all trains pass audit inspection
- Ensure all suggestions, comments or complaints are reported to the line manager
Employee appreciation
The Person
- Exceptional customer service skills
- Strong attention to detail
- PTS and medical pass
- Previous work experience in customer service employment
- Current BICS qualifications
- Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day‑to‑day basis
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short‑listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Mount Charles Group has a policy on recruiting ex‑offenders, a copy of which is available upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. The successful candidate’s job offer will be subject to passing a Personal Track Safety medical assessment. This will include a full and thorough medical, including a drug and alcohol test, for the purpose of public train safety prior to appointment.
Locations
RF-2606-07 - Team Leader in Derry, Londonderry employer: Mount Charles
Mount Charles Group is an exceptional employer that prioritises its employees' well-being and growth, offering a supportive and family-oriented work culture. With a commitment to customer service excellence and a range of benefits including a company pension scheme, employee assistance programmes, and opportunities for professional development, joining our team at Translink in Derry/Londonderry means being part of a world-leading facilities management company that values doing the right thing while having fun and growing together.
StudySmarter Expert Advice🤫
We think this is how you could land RF-2606-07 - Team Leader in Derry, Londonderry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mount Charles. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mount Charles before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace RF-2606-07 - Team Leader in Derry, Londonderry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mount Charles:Your cover letter is your chance to shine! Tell us why you want to work at Mount Charles specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mount Charles!
How to prepare for a job interview at Mount Charles
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
