At a Glance
- Tasks: Deliver top-notch cleaning services and ensure spaces are spotless and welcoming.
- Company: Join the Mount Charles Group, a diverse and inclusive employer.
- Benefits: Enjoy 20 days of annual leave, a pension scheme, and wellness support.
- Other info: Flexible hours to fit your schedule and opportunities for growth.
- Why this job: Make a difference in your community while gaining valuable work experience.
- Qualifications: Customer service skills and attention to detail are key; training provided.
The predicted salary is between 12 - 14 € per hour.
Job Location: Derry/Londonderry – Woven Old City Court, Ireland.
Working Pattern: Monday – Friday, 8 am – 6 pm, 6 hours per week. Flexible hours – 2 hrs x 3 times per week or 3 hrs x 2 times per week.
Rewards:
- 20 days of annual leave (pro rata)
- Company pension scheme
- Employee assistance programme to support health and wellbeing
- Financial education/wellbeing advisory service
- Company events
The Role:
- Provide the highest level of cleaning service within your area of responsibility in line with client specifications.
- Respond positively, politely and promptly to all customer requirements and perform duties in a professional and courteous manner.
- Provide a range of general cleaning services, including offices/meeting rooms, toilets/shower areas, laboratories, and amenity areas site-wide.
- Ensure all stocks are replenished in your area of responsibility.
- Ensure regular checks are carried out on equipment and machines used.
- At the end of your shift, leave all equipment clean and in good working order.
- Familiarise yourself with company procedures and regulations and follow them.
- Participate in the health and safety policy of the company and report any dangers, near-misses, or hazards to your line manager.
- Present all offices, toilets, and amenity areas in a clean and tidy condition.
The Person:
- Exceptional customer service skills.
- Strong attention to detail.
- NVQ/SVQ Level One in Cleaning Building Interiors would be an advantage but is not essential.
- Previous work experience in customer service.
- Current BICS qualifications.
- Basic statutory training: ability to read, write, speak, and listen to understand safety instructions and communicate with customers on a day-to-day basis.
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Mount Charles Group has a policy on recruiting ex-offenders; a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.
Locations
RF-2604-13 - Cleaning Operative in Derry, Londonderry employer: Mount Charles
The Mount Charles Group is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and development. With flexible working hours, generous annual leave, and a comprehensive pension scheme, employees can enjoy a balanced work-life while contributing to a clean and safe environment in the vibrant Derry/Londonderry area. The company fosters growth through training opportunities and a commitment to inclusivity, making it a rewarding place for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land RF-2604-13 - Cleaning Operative in Derry, Londonderry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mount Charles Group. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your customer service skills and attention to detail.
✨Tip Number 3
Dress the part! Even though this is a cleaning operative role, showing up looking neat and professional can make a great first impression. It shows you take the opportunity seriously and respect the company's standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace RF-2604-13 - Cleaning Operative in Derry, Londonderry
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience match the role of Cleaning Operative. We want to see how you can provide that exceptional customer service and attention to detail we value!
Show Off Your Experience:If you've got previous experience in cleaning or customer service, don’t hold back! Share specific examples of your past roles and how they relate to the responsibilities listed in the job description. We love a good story!
Be Professional and Courteous:Remember, the way you present your application reflects your professionalism. Use polite language and ensure your application is free from typos. We appreciate a neat and tidy submission, just like we do with our cleaning!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application lands right where it needs to be. Let’s get you on board!
How to prepare for a job interview at Mount Charles
✨Know Your Cleaning Basics
Before heading into the interview, brush up on your cleaning knowledge. Familiarise yourself with common cleaning techniques and products, as well as any relevant health and safety regulations. This will show that you’re serious about the role and understand what’s expected.
✨Show Off Your Customer Service Skills
Since exceptional customer service is key for this position, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your ability to respond positively and courteously.
✨Attention to Detail is Key
This role requires a strong attention to detail, so be prepared to discuss how you ensure thoroughness in your work. You might want to mention specific instances where your attention to detail made a difference, whether in cleaning or another job.
✨Ask Questions About the Role
Don’t hesitate to ask questions during the interview! Inquire about the specific cleaning tasks you’ll be responsible for, the team you’ll be working with, and any training opportunities available. This shows your interest in the role and helps you gauge if it’s the right fit for you.
