At a Glance
- Tasks: Deliver top-notch cleaning services across various areas, ensuring everything is spotless.
- Company: Join Mount Charles Group, a leading facilities management provider in Ireland.
- Benefits: Enjoy 20 days annual leave, a pension scheme, and health support programmes.
- Other info: Flexible hours with opportunities for career development in a supportive environment.
- Why this job: Be part of a team that values fun, growth, and pride in your work.
- Qualifications: Customer service skills and attention to detail are essential; training provided.
The predicted salary is between 12 - 14 € per hour.
Cleaning Operative – Woven House Duke Street, Derry/Londonderry
Mount Charles Group is one of the largest privately owned soft facilities management, catering and ancillary service providers in Ireland.
Working Pattern: 15 Hours per Week (Monday – Friday, 3 Hours per Day)
Rewards:
- 20 days annual leave
- Company Pension Scheme
- Employee Assistance Program to support your health & wellbeing
- Financial Education/Financial wellbeing advisory service
- Full induction and mandatory training programme
- Internal and external employee reward programmes
- Company Events
The Role:
- Provide the highest level of housekeeping and cleaning service within your area in line with client specifications.
- Respond positively, politely and promptly to all customer requirements and carry out duties professionally and courteously.
- Provide a range of general cleaning services to include offices, meeting rooms, toilets, showers, laboratories and amenity areas site-wide.
- Ensure all stocks are replenished in your area of responsibility.
- Carry out regular checks of equipment and machines during working hours and leave all equipment clean and in good working order; report any defects to your Line Manager.
- Participate in the health and safety policy of the company and report any dangers, near misses or hazards to your Line Manager.
- Present all offices, toilets and amenity areas in a clean and tidy manner.
- Comply with all health, safety and hygiene standards.
- Comply with all HACCP regulations where necessary.
- Follow procedures for the correct handling and use of all cleaning materials.
The Person:
- Exceptional customer service skills.
- Strong attention to detail.
- NVQ/SVQ Level One in Cleaning Building Interiors an advantage but not essential.
- Previous work experience in customer service employment.
- Basic statutory training: candidates must have basic reading, writing, speaking and listening skills to understand safety instructions and communicate with customers on a day‑to‑day basis.
Equal Opportunities: The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants, the company only responds to short‑listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Mount Charles Group has a policy on recruiting ex‑offenders; a copy can be provided on request, and a criminal record will not necessarily prevent you from working for the Group.
Our family values: Do the right thing. Have fun & grow together. Take pride in what you do.
Locations
RF-2602-42 - Cleaning Operative in Derry, Londonderry employer: Mount Charles
Mount Charles Group is an exceptional employer that prioritises employee wellbeing and growth, offering a supportive work culture with 20 days of annual leave, a comprehensive pension scheme, and access to financial education services. Located in Derry/Londonderry, the company fosters a sense of community through regular events and recognition programmes, making it an ideal place for those seeking meaningful employment in the cleaning sector.
StudySmarter Expert Advice🤫
We think this is how you could land RF-2602-42 - Cleaning Operative in Derry, Londonderry
✨Tip Number 1
Get to know the company culture! Before your interview, check out Mount Charles Group's social media and website. Understanding their values will help you connect with them during your chat.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look tidy and professional for your interview. It shows that you take pride in your appearance, just like you would in your work as a Cleaning Operative.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace RF-2602-42 - Cleaning Operative in Derry, Londonderry
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your exceptional customer service skills in your application. We want to see how you respond positively and courteously to customer needs, as this is key for the Cleaning Operative role.
Attention to Detail is Key:Don’t forget to mention your strong attention to detail! This is super important for ensuring all areas are cleaned to the highest standards. Share any relevant experiences that showcase this skill.
Follow the Application Instructions:When applying, be sure to follow all instructions carefully. We appreciate candidates who pay attention to detail right from the start, so make sure your application is neat and complete!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and is considered promptly!
How to prepare for a job interview at Mount Charles
✨Know Your Cleaning Standards
Familiarise yourself with the specific cleaning standards and procedures mentioned in the job description. Understanding the importance of health, safety, and hygiene standards will show that you take the role seriously and are ready to comply with regulations.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you responded positively and promptly to customer needs, as this is crucial for the role of a Cleaning Operative.
✨Demonstrate Attention to Detail
During the interview, be ready to discuss how you ensure cleanliness and organisation in your previous roles. Mention specific tasks where your attention to detail made a difference, such as maintaining equipment or replenishing supplies.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training programmes, and expectations for the role. This not only shows your interest but also helps you gauge if the company aligns with your values and work style.
