At a Glance
- Tasks: Deliver top-notch cleaning services and ensure a tidy environment for all.
- Company: Join Mount Charles Group, a leading facilities management company with family values.
- Benefits: Enjoy 20 days annual leave, pension scheme, and health support programmes.
- Other info: Flexible night shifts with opportunities for career advancement.
- Why this job: Be part of a fun, supportive team that values your contributions and growth.
- Qualifications: Customer service skills and attention to detail are essential; experience is a plus.
The predicted salary is between 20000 - 25000 € per year.
Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do!
We are currently recruiting for a Cleaning Operative to join our team based at Translink, Derry/Londonderry. This is a great opportunity to join a world leading facilities management company.
Working Pattern:
- 37.5 Hours per Week
- 5 Nights out of 7
- 10pm – 4am
Full Medical Required
Rewards:
- 20 days annual leave
- Company Pension Scheme
- Employee Assistance Program to support your health & wellbeing
- Financial Education/Financial wellbeing advisory service
- Full induction and mandatory training programme
- Internal and external employee reward programmes
- Company Events
The Role:
- Providing the highest level of housekeeping/Cleaning service within your area of responsibility in line with the clients’ specifications
- Responding positively, politely and promptly to all customer requirements and carry out your duties in a professional and courteous manner
- Providing a range of general cleaning services to include offices/meeting rooms, toilets/showers, laboratories and amenity areas site wide
- Ensuring all stocks are replenished in your area of responsibility
- Ensuring regular checks are carried out to the equipment/machines used during hours of work and all the equipment is left clean and in good working order at the end of your shift, reporting any defects to your Line Manager
- Making yourself familiar with and follow all company procedures and regulations
- Participating in the Health and Safety Policy of the company and report any dangers, near misses or hazards you encounter to your Line Manager
- All offices, toilets, etc and amenity areas to be presented in a clean and tidy
- Comply with all Health, Safety & Hygiene standards
- Comply with all HACCP (Hazard analysis of critical control points) regulations as necessary
The Person:
- Exceptional customer service skills
- Strong attention to detail
- NVQ/SVQ Level One in Cleaning Building Interiors would be an advantage but not essential
- Previous work experience in customer service employment
- Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis.
Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.
GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE
Locations
RF-2602-40 - Cleaning Operative in Derry, Londonderry employer: Mount Charles
Mount Charles Group is a leading privately owned facilities management company that prioritises its employees as its greatest asset. With a fun, family-oriented work culture, we offer extensive benefits including 20 days of annual leave, a company pension scheme, and comprehensive training programmes, all while fostering an environment where you can grow and take pride in your work. Join us at our Derry/Londonderry location to be part of a team that values exceptional customer service and supports your health and wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land RF-2602-40 - Cleaning Operative in Derry, Londonderry
✨Tip Number 1
Get to know the company culture! Before your interview, check out Mount Charles Group's values and think about how you can align with them. Show that you're not just looking for a job, but that you genuinely want to be part of their family-oriented team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! Even though it’s a cleaning operative role, showing up smartly dressed can make a great first impression. It shows you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace RF-2602-40 - Cleaning Operative in Derry, Londonderry
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your exceptional customer service skills in your application. We want to see how you can respond positively and courteously to customer needs, as this is key for the Cleaning Operative role.
Attention to Detail is Key:When filling out your application, emphasise your strong attention to detail. This is crucial for ensuring that all areas are cleaned to the highest standards, so let us know how you’ve demonstrated this in past roles.
Follow the Instructions:Read the job description carefully and tailor your application accordingly. We appreciate candidates who can follow instructions and understand the specific requirements of the role, so make sure your application reflects that.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our family-oriented team!
How to prepare for a job interview at Mount Charles
✨Know the Company Values
Before your interview, take some time to understand Mount Charles Group's family values. They emphasise doing the right thing, having fun, and growing together. Show how your personal values align with theirs during the interview.
✨Highlight Customer Service Skills
Since this role requires exceptional customer service skills, prepare examples from your past experiences where you provided outstanding service. Be ready to discuss how you handled difficult situations or went above and beyond for customers.
✨Demonstrate Attention to Detail
As a Cleaning Operative, attention to detail is crucial. Think of specific instances where your keen eye for detail made a difference in your work. Share these examples to illustrate your capability in maintaining high standards.
✨Familiarise Yourself with Health and Safety Standards
Make sure you understand basic health and safety regulations relevant to cleaning roles. Being able to discuss these standards confidently will show that you take safety seriously and are prepared to comply with company policies.
