At a Glance
- Tasks: Deliver top-notch cleaning services and ensure a tidy environment for all.
- Company: Join Mount Charles Group, a leading family-oriented facilities management company in Ireland.
- Benefits: Enjoy 20 days annual leave, a pension scheme, and wellness support.
- Other info: Flexible hours with opportunities for career advancement.
- Why this job: Be part of a fun team that values your contributions and growth.
- Qualifications: Customer service skills and attention to detail are essential.
The predicted salary is between 20000 - 25000 € per year.
Location: Derry/Londonderry - Radius Daisy Hill Court
About the Company: Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. We are customer-focused, fun, family-oriented and believe people are our greatest asset. We value: Do the right thing, Have fun & grow together, Take pride in what you do.
Working Pattern: 17 hours per week, Monday to Friday, 3 days a week
Rewards:
- 20 days annual leave (pro rata)
- Company Pension Scheme
- Employee Assistance Program to support your health & wellbeing
- Financial Education / Financial wellbeing advisory service
- Company Events
The Role:
- Providing the highest level of housekeeping/cleaning service within your area of responsibility in line with the client’s specifications.
- Respond positively, politely and promptly to all customer requirements and carry out your duties in a professional and courteous manner.
- Provide a range of general cleaning services to include offices/meeting rooms, toilets/showers, laboratories and amenity areas site-wide.
- Ensure all stocks are replenished in your area of responsibility.
- Ensure regular checks are carried out to the equipment/machines used during hours of work and that all equipment is left clean and in good working order at the end of your shift.
- Participate in the Health and Safety Policy of the company and report any dangers, near misses or hazards you encounter.
- Comply with all Health, Safety & Hygiene standards.
- Comply with all HACCP regulations as necessary.
- Report defective equipment/utensils/work and floor surfaces or any other Health and Safety issues to your Line Manager.
- Ensure all suggestions, comments or complaints are reported to the Line Manager.
The Person:
- Exceptional customer service skills.
- Strong attention to detail.
- NVQ/SVQ Level One in Cleaning Building Interiors an advantage.
- Previous work experience in customer service employment.
- Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis.
Equal Opportunity: The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Please note, the successful applicant's offer is subject to the Access NI (Basic) check prior to commencement of role. The Access NI Code of Practice is available upon request. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.
Locations
RF-2602-29 - Cleaning Operative in Derry, Londonderry employer: Mount Charles
Mount Charles Group is an exceptional employer located in Derry/Londonderry, offering a supportive and family-oriented work culture that prioritises employee wellbeing and growth. With benefits such as 20 days annual leave, a company pension scheme, and opportunities for professional development, we ensure our Cleaning Operatives feel valued and empowered to deliver outstanding service while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land RF-2602-29 - Cleaning Operative in Derry, Londonderry
✨Tip Number 1
Get to know the company culture! Mount Charles Group values fun and family-oriented vibes, so show your personality during interviews. Be yourself and let them see how you can fit into their team.
✨Tip Number 2
Brush up on your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you went above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and the company. Ask about their Health and Safety policies or how they support employee wellbeing – it’ll impress them!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the company right there. Let’s get you that job!
We think you need these skills to ace RF-2602-29 - Cleaning Operative in Derry, Londonderry
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We love to see a bit of character in your words. It helps us get a feel for who you are beyond just your qualifications.
Tailor Your Application:Make sure to tailor your application to the Cleaning Operative role. Highlight any relevant experience and skills that match what we're looking for. This shows us that you've done your homework and are genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the job. Remember, less is often more!
Apply Through Our Website:Don't forget to apply through our website! It's the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Mount Charles
✨Know the Company Values
Before your interview, take some time to understand the core values of the Mount Charles Group. They emphasise doing the right thing, having fun, and growing together. Show how your personal values align with theirs during the interview.
✨Highlight Your Customer Service Skills
As a Cleaning Operative, exceptional customer service skills are crucial. Prepare examples from your past experiences where you went above and beyond for customers. This will demonstrate your commitment to providing a high level of service.
✨Demonstrate Attention to Detail
The role requires strong attention to detail, so be ready to discuss how you ensure thoroughness in your work. You might want to share specific instances where your attention to detail made a difference in your previous roles.
✨Prepare for Health and Safety Questions
Since compliance with health and safety standards is vital, brush up on basic health and safety regulations relevant to cleaning. Be prepared to discuss how you would handle potential hazards or equipment issues in the workplace.
