At a Glance
- Tasks: Prepare and cook food to exceptional standards while ensuring top-notch customer service.
- Company: Join Mount Charles Group, a leading facilities management company with family values.
- Benefits: Enjoy 20 days' annual leave, pension scheme, and career development opportunities.
- Other info: Flexible shifts available, with a positive work environment and great future prospects.
- Why this job: Be part of a fun, supportive team that values your growth and well-being.
- Qualifications: Experience in a similar role with a strong focus on customer service.
The predicted salary is between 31500 - 38500 £ per year.
Location: Northern Qtr
Quantity of Posts Available: 1
Salary: £14.00
Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do!
We are currently recruiting for a Senior Team Member to join our team based at Northern Quarter, Belfast International Airport. This is a great opportunity to join a world leading facilities management company.
Working Pattern: 35 Hours per week, 5 out of 7 days, Variable shift patterns available - 3am and 11pm
Rewards:
- 20 days' annual leave (pro rata)
- Company Pension Scheme
- Employee Assistance Program to support your health & wellbeing
- Financial Education/Financial wellbeing advisory service
- Career Development and Training
- Uniform Provided
- Company Events
The Role:
- To ensure all food is prepared and cooked to an exceptional standard, ensuring all HACCP regulations are adhered to
- Ensure the team are providing the highest level of customer service in a consistent approach to anyone who uses the facility
- Work as part of the team to ensure the service is delivered on time and to the highest possible standard
- Completing any administration as requested which may include recording of food temperatures, updating cleaning schedules, cashing up tills and recording daily sales figures on the system
- Complete bookwork procedures in line with company requirements; in particular the administration of purchasing, cash handling etc
- Ensure the opening and closing of all food outlets are carried out in accordance with Company procedures
The Person:
- Attention to detail in all aspects of the work.
- Experience in a Similar Role
- Leads by example and lives our values.
- Enthusiastic about our customer service and reputation.
- Self-motivated, working independently and on own initiative.
- Flexible with a positive, can-do attitude.
- Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis.
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. Please note, the successful applicant's offer is subject to the Access NI (Basic) check prior to commencement of role. The Access NI Code of Practice is available upon request. Please note, the successful applicant's job offer will be subject to providing a five-year, traceable employment history.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
Closing date: Sun 20 September 2026
Senior Team Member in Belfast employer: Mount Charles
Mount Charles Group is an exceptional employer that prioritises its employees' well-being and growth, offering a supportive and family-oriented work culture. With competitive benefits such as a company pension scheme, employee assistance programmes, and opportunities for professional development, you will thrive in a dynamic environment while delivering outstanding service across various sites in Belfast. Join us to be part of a team that values doing the right thing, having fun, and growing together.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Team Member in Belfast
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mount Charles. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mount Charles
Don't be shy about reaching out to Mount Charles directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Team Member in Belfast
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mount Charles and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mount Charles
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
