At a Glance
- Tasks: Deliver top-notch cleaning services while ensuring a tidy and safe environment.
- Company: Join Mount Charles Group, a family-oriented leader in facilities management.
- Benefits: Enjoy 20 days annual leave, health support, and a company pension scheme.
- Other info: Flexible hours with opportunities for career advancement in a supportive environment.
- Why this job: Be part of a fun team that values your contributions and growth.
- Qualifications: Customer service skills and attention to detail are key; experience is a plus.
The predicted salary is between 12 - 15 £ per hour.
Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family oriented business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do.
Working Pattern
- 20 hours per week Monday to Friday
- Working hours between 7am and 6pm
Rewards
- 20 days’ annual leave (pro rata)
- Employee Assistance Program to support your health & wellbeing
- Company Pension Scheme
- Financial Education/Financial wellbeing advisory service
- Company Events
The Role
- Providing the highest level of Cleaning service within your area of responsibility in line with the clients’ specifications
- Responding positively, politely and promptly to all customer requirements and carry out your duties in a professional and courteous manner
- Providing a range of general cleaning services to include offices/meeting rooms, toilets/showers, laboratories and amenity areas site wide
- Ensuring all stocks are replenished
- Ensuring regular checks are carried out to the equipment/machines
- During hours of work the equipment is left clean and in good working order at the end of your shift, reporting any defects to your Line Manager
- Making yourself familiar with and follow all company procedures and regulations
- Participating in the Health and Safety Policy of the company and report any dangers, near misses or hazards to your Line Manager
- All offices, toilets, and amenity areas to be presented in a clean and tidy
- Comply with all Health, Safety & Hygiene standards
- Comply with all HACCP regulations as necessary
The Person
- Exceptional customer service skills
- Strong attention to detail
- NVQ/SVQ Level One in Cleaning Building Interiors would be an advantage but not essential
- Previous work experience in customer service employment
- Current BICS Qualifications
- Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis.
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short‑listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Mount Charles Group has a policy on recruiting ex‑offenders, a copy of which is available upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.
RF-2605-47 - Cleaning Operative in Belfast employer: Mount Charles
Mount Charles Group is an exceptional employer that prioritises its employees' well-being and growth within a fun, family-oriented environment. With a strong commitment to customer service and a culture that values doing the right thing, employees enjoy benefits such as 20 days of annual leave, a company pension scheme, and opportunities for personal development. Located in Ireland, this privately owned firm offers a supportive atmosphere where you can take pride in your work while contributing to a team that believes in growing together.
StudySmarter Expert Advice🤫
We think this is how you could land RF-2605-47 - Cleaning Operative in Belfast
✨Tip Number 1
Get to know the company culture! Mount Charles Group values family and fun, so show your personality during interviews. Be yourself and let them see how you can fit into their team.
✨Tip Number 2
Brush up on your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you went above and beyond for a customer.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're genuinely interested in the role and the company. Ask about their team dynamics or how they celebrate successes!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the Mount Charles family.
We think you need these skills to ace RF-2605-47 - Cleaning Operative in Belfast
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your exceptional customer service skills in your application. We want to see how you can respond positively and politely to customer needs, as this is key for the Cleaning Operative role.
Pay Attention to Detail:Since attention to detail is crucial for this position, don’t forget to mention any experiences where you’ve demonstrated this skill. We love candidates who take pride in their work and ensure everything is clean and tidy!
Follow the Application Instructions:When applying, be sure to follow all instructions carefully. We appreciate candidates who can comply with our procedures, so make it easy for us to see that you’re a great fit by applying through our website.
Be Yourself!:We’re looking for individuals who fit into our fun and family-oriented culture. Don’t hesitate to let your personality shine through in your application – we want to know the real you!
How to prepare for a job interview at Mount Charles
✨Know the Company Values
Before your interview, take some time to understand the core values of Mount Charles Group. They emphasise doing the right thing, having fun, and growing together. Show how your personal values align with theirs during the interview.
✨Highlight Customer Service Skills
Since this role requires exceptional customer service skills, prepare examples from your past experiences where you provided outstanding service. Be ready to discuss how you handled difficult situations or went the extra mile for a customer.
✨Demonstrate Attention to Detail
As a Cleaning Operative, attention to detail is crucial. Think of specific instances where your keen eye for detail made a difference in your work. This could be about maintaining cleanliness or ensuring compliance with health and safety standards.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, or training opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
