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- Tasks: Deliver top-notch housekeeping services and ensure cleanliness across various areas.
- Company: Join Mount Charles Group, a leading facilities management company in Ireland.
- Benefits: Enjoy 20 days annual leave, health support, pension scheme, and fun company events.
- Other info: Equal opportunities employer with great career growth potential.
- Why this job: Be part of a dynamic team making a real difference in a vibrant work environment.
- Qualifications: Customer service skills and attention to detail are key; experience is a plus.
The predicted salary is between 20000 - 25000 £ per year.
Mount Charles Group is one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. We are currently recruiting for a Housekeeper to join our team based at our A&O Shearman, Belfast site. This is a great opportunity to join a world leading facilities management company.
Working Pattern: 40 hours per week Monday to Friday 7am – 3:30pm
Rewards:
- 20 days’ annual leave (pro rata)
- Employee Assistance Program to support your health & wellbeing
- Company Pension Scheme
- Financial Education/Financial wellbeing advisory service
- Company Events
The Role:
- Providing the highest level of Housekeeping/Cleaning service within your area of responsibility in line with the clients’ specifications
- Responding positively, politely and promptly to all customer requirements and carry out your duties in a professional and courteous manner
- Providing a range of general cleaning services to include offices/meeting rooms, toilets/showers, laboratories and amenity areas site wide
- Ensuring regular checks are carried out to the equipment/machines used during hours of work and all the equipment is left clean and in good working order at the end of your shift, reporting any defects
- Making yourself familiar with and follow all company procedures and regulations
- Participating in the Health and Safety Policy of the company and report any dangers, near misses or hazards you encounter to your Line Manager
- All offices, toilets, etc and amenity areas to be presented in a clean and tidy
- Comply with all Health, Safety & Hygiene standards
- Comply with all HACCP regulations as necessary
The Person:
- Exceptional customer service skills
- Strong attention to detail
- NVQ/SVQ Level One in Cleaning Building Interiors would be an advantage but not essential
- Previous work experience in customer service employment
- Current BICS Qualifications
- Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis.
Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short‑listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. The successful applicant's offer is subject to the Access NI (Basic) check prior to commencement of role. The Access NI Code of Practice is available upon request. Mount Charles Group has a policy on recruiting ex‑offenders, a copy of which is available upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.
RF-2605-18 - Housekeeper in Belfast employer: Mount Charles
Contact Detail:
Mount Charles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RF-2605-18 - Housekeeper in Belfast
✨Tip Number 1
Get to know the company! Research Mount Charles Group and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to housekeeping and customer service. Role-play with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and tidy when you go for your interview. It shows you take the role seriously and care about your appearance.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace RF-2605-18 - Housekeeper in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience match the Housekeeper role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Customer Service Skills: Since exceptional customer service is key for us, share specific examples of how you've provided great service in previous roles. This will help us see how you can contribute to our team.
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Proofread for any typos or errors, as attention to detail is super important in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s easy peasy!
How to prepare for a job interview at Mount Charles
✨Know the Company
Before your interview, take some time to research Mount Charles Group. Understand their values, services, and what makes them a leader in facilities management. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Housekeeper, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your ability to respond positively and promptly to requests, as this aligns perfectly with the role's requirements.
✨Attention to Detail Matters
This role requires a strong attention to detail. During the interview, be ready to discuss how you ensure cleanliness and organisation in your previous roles. You might even want to mention specific cleaning standards or practices you follow to demonstrate your commitment to quality.
✨Health and Safety Awareness
Familiarise yourself with health and safety regulations relevant to housekeeping. Be prepared to discuss how you’ve adhered to these in past jobs, and express your understanding of the importance of maintaining a safe working environment. This will show that you take the role seriously and are ready to comply with company policies.