At a Glance
- Tasks: Deliver top-notch cleaning services and ensure a tidy environment for all.
- Company: Join Mount Charles Group, a leading facilities management company with family values.
- Benefits: Enjoy 22 days annual leave, a pension scheme, and health support.
- Other info: Flexible hours with opportunities for career advancement in a supportive environment.
- Why this job: Be part of a fun team that values your contribution and growth.
- Qualifications: Customer service skills and attention to detail are key; experience is a plus.
The predicted salary is between 12 - 14 € per hour.
Mount Charles Group are one of the largest and privately owned soft facilities management, catering and ancillary service/product providers in Ireland. If you are a customer‑focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do!
We are currently recruiting for a Cleaning Operative to join our team based at Grant Thornton. This is a great opportunity to join a world‑leading facilities management company.
Working Pattern: 25 Hours per week Monday – Friday 2:00 PM – 7:00 PM
Rewards:
- 22 days annual leave
- Company pension scheme
- Employee assistance program to support your health & wellbeing
- Financial education / financial wellbeing advisory service
- Company events
The Role:
- Provide the highest level of cleaning service within your area of responsibility in line with the client’s specifications.
- Respond positively, politely and promptly to all customer requirements and carry out your duties in a professional and courteous manner.
- Provide a range of general cleaning services to include offices / meeting rooms, toilets / showers, laboratories and amenity areas site wide.
- Ensure all stocks are replenished in your area of responsibility.
- Ensure regular checks are carried out to the equipment / machines used during hours of work and leave all equipment clean and in good working order at the end of your shift, reporting any defects to your Line Manager.
- Make yourself familiar with and follow all company procedures and regulations.
- Participate in the Health and Safety policy of the company and report any dangers, near misses or hazards you encounter to your Line Manager.
- All offices, toilets, etc. and amenity areas to be presented in a clean and tidy manner.
The Person:
- Exceptional customer service skills.
- Strong attention to detail.
- NVQ/SVQ Level One in Cleaning Building Interiors would be an advantage but not essential.
- Previous work experience in customer service employment.
- Must be physically fit to carry out manual duties.
- Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day‑to‑day basis.
Desirable Criteria:
- Current BICS qualifications.
Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants, we only respond to short‑listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Mount Charles Group has a policy on recruiting ex‑offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.
GREAT PEOPLE – GREAT SERVICE – GREAT FUTURE
RF-2601-76 - Cleaning Operative in Belfast employer: Mount Charles
Mount Charles Group is an exceptional employer that prioritises its employees' well-being and growth, offering a supportive and family-oriented work culture. With 22 days of annual leave, a company pension scheme, and various employee assistance programmes, we ensure our team members feel valued and empowered to thrive in their roles. Join us at Grant Thornton for a rewarding opportunity where you can take pride in your work while contributing to a world-leading facilities management company.
StudySmarter Expert Advice🤫
We think this is how you could land RF-2601-76 - Cleaning Operative in Belfast
✨Tip Number 1
Get to know the company culture! Mount Charles Group values family and fun, so when you get the chance to chat with them, show your personality and enthusiasm. Let them see how you can fit into their team!
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. They’re looking for someone who can respond positively and politely to customer needs, so think of examples from your past experiences that showcase this.
✨Tip Number 3
Don’t forget to ask questions during your interview! This shows your interest in the role and helps you understand if it’s the right fit for you. Ask about their health and safety policies or how they support employee wellbeing.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace RF-2601-76 - Cleaning Operative in Belfast
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your exceptional customer service skills in your application. We want to see how you respond positively and courteously to customer needs, as this is key for the Cleaning Operative role.
Attention to Detail is Key:Don’t forget to mention your strong attention to detail! We value candidates who can ensure that all areas are presented clean and tidy, so share any relevant experiences that showcase this skill.
Follow the Instructions:Read the job description carefully and tailor your application accordingly. We appreciate when applicants take the time to align their skills and experiences with what we’re looking for, so make it personal!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of everything, so don’t miss out on this opportunity!
How to prepare for a job interview at Mount Charles
✨Know the Company Values
Before your interview, take some time to understand Mount Charles Group's family values: Do the right thing, Have fun & grow together, and Take pride in what you do. This will help you align your answers with their culture and show that you're a good fit for their team.
✨Showcase Your Customer Service Skills
As a Cleaning Operative, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to providing a high level of service, which is crucial for this role.
✨Highlight Attention to Detail
Attention to detail is essential in cleaning roles. Think of specific instances where your keen eye for detail made a difference in your work. Be ready to discuss how you ensure cleanliness and organisation in your previous jobs.
✨Prepare for Health and Safety Questions
Familiarise yourself with basic health and safety practices related to cleaning. Be prepared to discuss how you would handle potential hazards or report issues. This shows that you take safety seriously and are proactive in maintaining a safe working environment.
