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- Tasks: Lead a team in delivering top-notch cleaning services and ensure client satisfaction.
- Company: Join a fun, family-oriented facilities management company that values its people.
- Benefits: Enjoy 33 days of paid holidays, a company vehicle, and career progression opportunities.
- Why this job: Make a real impact in a supportive environment while growing your career.
- Qualifications: Experience in the cleaning industry and strong communication skills are essential.
- Other info: Dynamic role with a focus on teamwork and personal development.
The predicted salary is between 36000 - 60000 £ per year.
If you are a customer focused individual and want to join a fun and family orientated food and facilities management company which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do!
We are currently recruiting for an Area Manager to join our team looking after the Greater Belfast area. This is a great opportunity to join a world leading facilities management company.
Working Pattern: 40 hours per week, Monday to Friday
Rewards:
- 33 days' paid holidays (pro rata)
- Employee Assistance Program to support your health & wellbeing
- Company Pension Scheme
- Financial Education/Financial wellbeing advisory service
- Training and unrivaled opportunities for career progression
- Company Events
- Company vehicle and car allowance included
- Company mobile and laptop
The Role:
- To ensure that all staff have completed Induction and appropriate skills based training and identify any retraining needs of employees.
- Deal with all staff performance, disciplinary issues in line with company procedures.
- To ensure a safe working environment.
- To ensure that any client queries are dealt with effectively and quickly ensuring client satisfaction.
- Co-ordinate cleaning schedules and absence cover with cleaning teams and mobile cleaning teams.
- Identify areas of improvement within your business area in relation to productivity, improvement in allocation of hours and any other areas that affect monthly results.
- Weekly meetings with Operations Managers.
- Interface with client to complete monthly KPI returns.
The Person:
- Full driving licence.
- IT skills – Use of Online HR, Payroll and Audits.
- Proven track record of having worked within the cleaning industry at supervisory level with experience of multi contract management ideally including office, industrial and education sector cleaning.
- Candidates should have excellent communication skills.
- Financial acumen and experience of budget management.
- Health & Safety experience.
- Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis.
- The post also requires proficient skills in computer literacy.
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.
GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE
RF-2511-16 - Area Manager in Belfast employer: Mount Charles
Contact Detail:
Mount Charles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RF-2511-16 - Area Manager in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for an Area Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since this role is all about family values and customer focus, think of examples from your past that showcase how you embody these traits. We want to see your personality shine!
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. This will help you get comfortable talking about your experience in multi-contract management and your approach to client satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged in the process!
We think you need these skills to ace RF-2511-16 - Area Manager in Belfast
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service skills in your application. We want to see how you’ve gone above and beyond for clients in the past, so share specific examples that demonstrate your commitment to client satisfaction.
Tailor Your CV: Don’t just send out the same CV for every job. We recommend tailoring your CV to match the job description. Use keywords from the listing, especially around management experience and communication skills, to make your application stand out.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the Area Manager role. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Mount Charles
✨Know the Company Values
Before your interview, take some time to understand the core values of the company. They emphasise doing the right thing, having fun, and growing together. Think of examples from your past experiences that align with these values, as this will show you’re a great cultural fit.
✨Showcase Your Leadership Skills
As an Area Manager, you'll need to demonstrate strong leadership abilities. Prepare specific examples where you've successfully managed teams, dealt with performance issues, or improved productivity. This will help you stand out as a candidate who can effectively lead and motivate staff.
✨Prepare for Client Interaction Scenarios
Since client satisfaction is key in this role, be ready to discuss how you've handled client queries or complaints in the past. Think about situations where you turned a negative experience into a positive one, showcasing your problem-solving skills and customer focus.
✨Brush Up on Health & Safety Knowledge
Given the importance of health and safety in facilities management, make sure you're familiar with basic statutory training and regulations. Be prepared to discuss how you've implemented safety measures in previous roles, as this will demonstrate your commitment to creating a safe working environment.
