At a Glance
- Tasks: Lead lounge operations, manage staff, and ensure top-notch customer service.
- Company: Join Mount Charles Group, a leading facilities management company in Ireland.
- Benefits: Earn £14.50 per hour, enjoy 20 days annual leave, and access wellness support.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a fun, family-oriented team at Belfast International Airport.
- Qualifications: Strong leadership skills and previous supervisory experience in hospitality or retail.
The predicted salary is between 29000 - 30000 £ per year.
Location: Belfast International Airport - Causeway Lounge
Quantity of Posts Available: 1
Salary: £14.50 per hour
Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do!
We are currently recruiting for a Lounge Supervisor to join our team based at our Causeway Lounge, Belfast International Airport site. This is a great opportunity to join a world leading facilities management company.
Working Pattern: 40 hours per week, 5 out of 7 days, Working hours between 5am - 10pm
Rewards:
- 20 days' annual leave (pro rata)
- Employee Assistance Program to support your health & wellbeing
- Company Pension Scheme
- Financial Education/Financial wellbeing advisory service
- Company Events
The Role:
- Oversee day-to-day lounge operations and maintain presentation standards.
- Coordinate with catering, cleaning, and maintenance teams.
- Monitor passenger flow and manage seating efficiently.
- Ensure compliance with health, safety, and security regulations.
- Supervise, support, and motivate lounge staff.
- Prepare rotas and manage staffing levels.
- Deliver coaching and support training needs.
- Handle customer enquiries and feedback professionally.
- Ensure brand and airline partner standards are met.
- Conduct quality checks across all service areas.
- Manage stock levels and complete ordering tasks.
- Prepare reports, logs, and daily operational updates.
The Person:
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Customer-focused mindset with a calm, professional manner.
- Problem-solving and decision-making skills.
- Ability to work under pressure in a fast-paced environment.
- Good organisational and administrative capability.
- Previous supervisory or team leader experience in hospitality, aviation, or retail.
- Experience in premium or VIP customer service environments.
- Knowledge of food safety and hygiene standards.
Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis.
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview.
Please note, the successful applicant's offer is subject to the Access NI (Basic) check prior to commencement of role. The Access NI Code of Practice is available upon request. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which is available upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.
CLOSING DATE: Sat 06 June 2026
Lounge Supervisor JBLE1_NI in Belfast employer: Mount Charles
Mount Charles Group is an exceptional employer that prioritises its employees' well-being and growth, offering a supportive and family-oriented work culture at the vibrant Belfast International Airport. With competitive pay, generous annual leave, and a commitment to employee development through training and events, we ensure our team members thrive in a dynamic environment while delivering outstanding service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Lounge Supervisor JBLE1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality or aviation sectors. A personal recommendation can make all the difference when you're aiming for that Lounge Supervisor role.
✨Tip Number 2
Prepare for the interview by researching the Mount Charles Group and their values. Show us you understand what it means to 'do the right thing' and 'have fun & grow together'. Tailor your answers to reflect how you embody these principles!
✨Tip Number 3
Practice your customer service skills! Think of scenarios you might face as a Lounge Supervisor and how you'd handle them. Being calm and professional under pressure is key, so let us see that you can shine in those moments.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our team at the Causeway Lounge. Let's get you on board!
We think you need these skills to ace Lounge Supervisor JBLE1_NI in Belfast
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you align with our family values.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples from your past roles that demonstrate your leadership and customer service abilities, especially in hospitality or retail.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Lounge Supervisor position.
Apply Through Our Website:Don’t forget to apply through our careers page! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Mount Charles
✨Know the Company Culture
Before your interview, take some time to understand the family values of the Mount Charles Group. They emphasise doing the right thing, having fun, and growing together. Reflect on how your personal values align with theirs and be ready to share examples that demonstrate this during your interview.
✨Showcase Your Leadership Skills
As a Lounge Supervisor, strong leadership is key. Prepare specific examples from your past experiences where you successfully managed a team or resolved conflicts. Highlight your ability to motivate staff and maintain high standards, as this will resonate well with the interviewers.
✨Demonstrate Customer Focus
This role requires a customer-focused mindset. Think of instances where you went above and beyond for a customer or handled feedback professionally. Be ready to discuss how you would ensure a premium experience for passengers in the lounge, as this will show your commitment to excellent service.
✨Prepare for Operational Questions
Expect questions about day-to-day operations, such as managing seating efficiently or ensuring compliance with health and safety regulations. Brush up on relevant knowledge, like food safety standards, and be prepared to discuss how you would handle various operational challenges in a fast-paced environment.
