At a Glance
- Tasks: Deliver top-notch cleaning services while ensuring customer satisfaction.
- Company: Join Mount Charles Group, a leading facilities management company in Ireland.
- Benefits: Enjoy 20 days annual leave, health support, and a pension scheme.
- Other info: Flexible working hours with opportunities for personal growth and development.
- Why this job: Be part of a fun, family-oriented team making a real difference in your community.
- Qualifications: Customer service skills and attention to detail are key; experience is a plus.
The predicted salary is between 28000 - 30000 € per year.
Location: Belfast
Salary: £13.50
Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you!
We are currently recruiting for a Mobile Cleaning Operative to join our team looking after Belfast and surrounding areas. This is a great opportunity to join a world leading facilities management company.
Working Pattern: 30 hours per week Monday to Friday including weekends 8am - 3pm
Rewards:
- 20 days' annual leave (pro rata)
- Employee Assistance Program to support your health & wellbeing
- Company Pension Scheme
- Financial Education/Financial wellbeing advisory service
- Company Events
The Role:
- Providing the highest level of Cleaning service within your area of responsibility
- Responding positively, politely and promptly to all customer requirements and carry out your duties in a professional manner
- Providing a range of general cleaning services to include offices/meeting rooms, toilets
- Ensuring all stocks are replenished in your area of responsibility
- Ensuring regular checks are carried out to the equipment/machines used during hours of work and all the equipment is left clean
- Making yourself familiar with and follow all company procedures and regulations
- Participating in the Health and Safety Policy of the company and report any dangers, or hazards you encounter to your Line Manager
- All offices, toilets, and amenity areas to be presented clean and tidy
- Comply with all Health, Safety & Hygiene standards
- Comply with all regulations as necessary
- Report defective equipment/ utensils/ work and floor surfaces or any other Health and Safety issues to your Line Manager
The Person:
- Exceptional customer service skills
- Strong attention to detail
- NVQ/SVQ Level One in Cleaning Building Interiors would be an advantage but not essential
- Previous work experience in customer service employment
- Current BICS Qualifications
- Must have full valid driving license
- Access to own transport
- Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which is available upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.
Cleaning Operative (Monday to Friday) in Belfast employer: Mount Charles
Mount Charles Group is an exceptional employer that prioritises its employees' well-being and professional growth, offering a supportive and family-oriented work culture. With competitive benefits such as a company pension scheme, employee assistance programmes, and opportunities for personal development, joining our team as a Cleaning Operative in Belfast means becoming part of a leading facilities management company that values customer service and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Cleaning Operative (Monday to Friday) in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mount Charles Group. Understand their values and what they stand for. This will help you connect with them during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through some common interview questions with a friend or in front of the mirror. Focus on how your customer service skills and attention to detail can shine in the role of a Cleaning Operative.
✨Tip Number 3
Dress the part! Even though it’s a cleaning role, showing up looking neat and professional can make a great first impression. It shows you take the opportunity seriously and respect the company.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a nice touch that many candidates forget!
We think you need these skills to ace Cleaning Operative (Monday to Friday) in Belfast
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service skills in your application. We want to see how you can respond positively and politely to customer needs, as this is key for the role!
Attention to Detail is Key:When filling out your application, don’t forget to mention any experiences that showcase your strong attention to detail. We love candidates who take pride in their work and ensure everything is clean and tidy.
Follow the Instructions:Read the job description carefully and tailor your application accordingly. We appreciate when applicants take the time to align their skills with what we’re looking for, so make it clear why you’re a great fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mount Charles
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a Cleaning Operative. Familiarise yourself with the specific cleaning tasks mentioned in the job description, like maintaining cleanliness in offices and toilets. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position requires exceptional customer service skills, think of examples from your past experiences where you provided excellent service. Be ready to discuss how you handled customer requests or complaints positively and professionally.
✨Highlight Attention to Detail
Attention to detail is crucial in cleaning roles. Prepare to talk about how you ensure thoroughness in your work. You might mention specific techniques you use to check that everything is clean and tidy, or how you keep track of supplies and equipment.
✨Be Ready for Health and Safety Questions
Given the importance of health and safety in this role, brush up on relevant policies and procedures. Be prepared to discuss how you would handle potential hazards or report issues, showing that you take safety seriously and are proactive in maintaining a safe working environment.
