At a Glance
- Tasks: Deliver top-notch cleaning services while ensuring a tidy and safe environment.
- Company: Join Mount Charles Group, a family-oriented leader in Facilities Management.
- Benefits: Enjoy flexible hours, 20 days annual leave, and a supportive work culture.
- Other info: Great opportunities for career development in a dynamic workplace.
- Why this job: Be part of a fun team that values your contributions and growth.
- Qualifications: Customer service skills and attention to detail are key; experience is a plus.
The predicted salary is between 20000 - 25000 £ per year.
Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do!
Working Pattern
- 16 hours per week
- 4 days out of 7
- 9am – 1pm
- Every other weekend off
- Flexible hours
Rewards
- 20 days’ annual leave (pro rata)
- Employee Assistance Program to support your health & wellbeing
- Company Pension Scheme
- Financial Education/Financial wellbeing advisory service
- Company Events
The Role
- Providing the highest level of Cleaning service within your area of responsibility in line with the clients’ specifications
- Responding positively, politely and promptly to all customer requirements and carry out your duties in a professional and courteous manner
- Providing a range of general cleaning services to include offices/meeting rooms, toilets/showers, laboratories and amenity areas site wide
- Ensuring all stocks are replenished
- Ensuring regular checks are carried out to the equipment/machines
- During hours of work and all the equipment is left clean and in good working order at the end of your shift, reporting any defects to your Line Manager
- Making yourself familiar with and follow all company procedures and regulations
- Participating in the Health and Safety Policy of the company and report any dangers to your Line Manager
- All offices, toilets, and amenity areas to be presented clean and tidy
- Comply with all Health, Safety & Hygiene standards
- Comply with all HACCP regulations as necessary
The Person
- Exceptional customer service skills
- Strong attention to detail
- NVQ/SVQ Level One in Cleaning Building Interiors would be an advantage but not essential
- Previous work experience in customer service employment
- Current BICS Qualifications
- Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis.
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short‑listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Please note, the successful applicant's offer is subject to the Access NI (Enhanced) check prior to commencement of role. The Access NI Code of Practice is available upon request. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which is available upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.
RF-2605-30 - Cleaning Operative in Bangor employer: Mount Charles
Mount Charles Group is an exceptional employer that prioritises its employees' well-being and growth within a fun, family-oriented environment. With flexible working hours, generous annual leave, and a strong commitment to health and safety, we ensure our team members feel valued and supported while delivering top-notch cleaning services. Join us to be part of a company that believes in doing the right thing and growing together, making every day at work rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land RF-2605-30 - Cleaning Operative in Bangor
✨Tip Number 1
Get to know the company culture! Mount Charles Group values family and fun, so show your personality during interviews. Be yourself and let them see how you can fit into their team.
✨Tip Number 2
Brush up on your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you went above and beyond for a customer.
✨Tip Number 3
Be proactive! If you have any questions about the role or the company, don’t hesitate to ask during your interview. It shows you're genuinely interested and engaged.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace RF-2605-30 - Cleaning Operative in Bangor
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your exceptional customer service skills in your application. We want to see how you can respond positively and courteously to customer needs, as this is key to our family-oriented business.
Pay Attention to Detail:Since attention to detail is crucial for a Cleaning Operative, be sure to mention any relevant experiences that showcase your ability to maintain high standards. We love candidates who take pride in their work!
Follow the Application Instructions:When applying, make sure to follow all instructions carefully. We appreciate candidates who can demonstrate their ability to comply with procedures, just like we do in our daily operations.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our fantastic team!
How to prepare for a job interview at Mount Charles
✨Know the Company Values
Before your interview, take some time to understand the core values of Mount Charles Group. They emphasise doing the right thing, having fun, and growing together. Show how your personal values align with theirs during the interview.
✨Highlight Customer Service Skills
Since this role requires exceptional customer service skills, prepare examples from your past experiences where you provided outstanding service. Be ready to discuss how you handled difficult situations or went above and beyond for a customer.
✨Demonstrate Attention to Detail
As a Cleaning Operative, attention to detail is crucial. Think of specific instances where your keen eye for detail made a difference in your work. Share these examples to illustrate your commitment to maintaining high standards.
✨Familiarise Yourself with Health and Safety Standards
Make sure you understand basic health and safety regulations relevant to cleaning roles. Being able to discuss these standards confidently will show that you take safety seriously and are prepared to comply with company policies.
