At a Glance
- Tasks: Deliver top-notch cleaning services while ensuring a tidy and welcoming environment.
- Company: Join Mount Charles Group, a leading facilities management company with family values.
- Benefits: Enjoy flexible hours, 20 days annual leave, and a supportive work culture.
- Other info: Great opportunity for career development in a dynamic environment.
- Why this job: Be part of a fun team that values your contributions and growth.
- Qualifications: Customer service skills and attention to detail are key; experience is a plus.
The predicted salary is between 20000 - 25000 £ per year.
Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do!
We are currently recruiting for a Cleaning Operative to join our team based at our Millbrook Court, Bangor. This is a great opportunity to join a world leading facilities management company.
Working Pattern:
- 21 Hours per week
- 4/7 days a week
- Every other weekend off
- Hours are flexible
Rewards:
- 20 days’ annual leave (pro rata)
- Company Pension Scheme
- Employee Assistance Program to support your health & wellbeing
- Financial Education/Financial wellbeing advisory service
- Company Events
The Role:
- Providing the highest level of cleaning service within your area of responsibility in line with the clients’ specifications
- Responding positively, politely and promptly to all customer requirements and carry out your duties in a professional and courteous manner
- Providing a range of general cleaning services to include offices/meeting rooms, toilets/showers, laboratories and amenity areas site wide
- Ensuring all stocks are replenished in your area of responsibility
- Ensuring regular checks are carried out to the equipment/machines used
- During hours of work, ensuring all equipment is left clean and in good working order at the end of your shift
- Making yourself familiar with and follow all company procedures and regulations
- Participating in the Health and Safety Policy of the company and report any dangers, near misses or hazards you encounter to your Line Manager
- All offices, toilets, etc and amenity areas to be presented in a clean and tidy manner
The Person:
- Exceptional customer service skills
- Strong attention to detail
- NVQ/SVQ Level One in Cleaning Building Interiors would be an advantage but not essential
- Previous work experience in customer service employment
- Current BICS Qualifications
- Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis.
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Please note, the successful applicant's offer is subject to the Access NI (Enhanced) check prior to commencement of role. The Access NI Code of Practice is available upon request. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.
GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE
RF-2604-22 - Cleaning Operative in Bangor employer: Mount Charles
Mount Charles Group is an exceptional employer that prioritises its employees' well-being and growth, offering a fun, family-oriented work culture at our Millbrook Court location in Bangor. With flexible working hours, generous annual leave, and a commitment to employee development through various support programmes, we ensure that our team members feel valued and empowered to thrive in their roles. Join us to be part of a leading facilities management company that truly believes in doing the right thing and growing together.
StudySmarter Expert Advice🤫
We think this is how you could land RF-2604-22 - Cleaning Operative in Bangor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mount Charles Group. Understand their values and what they stand for. This will help you connect with them during the chat and show that you're genuinely interested in being part of their family-oriented team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your commitment to exceptional service.
✨Tip Number 3
Dress the part! Even though it’s a cleaning operative role, showing up looking neat and professional can make a great first impression. It shows that you take pride in yourself and the work you do, which aligns perfectly with the company’s values.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Mount Charles Group site. This way, you’ll be sure it gets into the right hands, and you can keep an eye on any updates or additional opportunities that pop up!
We think you need these skills to ace RF-2604-22 - Cleaning Operative in Bangor
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your exceptional customer service skills in your application. We want to see how you can respond positively and politely to customer needs, as this is key for the Cleaning Operative role.
Attention to Detail is Key:When filling out your application, emphasise your strong attention to detail. This is crucial for ensuring that all areas are cleaned to the highest standards, so let us know how you’ve demonstrated this in past roles.
Flexibility Matters:Since the working pattern includes flexible hours and weekends, mention your availability clearly. We appreciate candidates who can adapt to different schedules, so don’t hold back on sharing your flexibility!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with Mount Charles Group!
How to prepare for a job interview at Mount Charles
✨Know the Company Values
Before your interview, take some time to understand Mount Charles Group's family values: 'Do the right thing, Have fun & grow together, Take pride in what you do.' Reflect on how these values resonate with your own experiences and be ready to share examples that demonstrate your alignment with them.
✨Showcase Your Customer Service Skills
As a Cleaning Operative, exceptional customer service is key. Prepare to discuss specific instances where you've gone above and beyond for customers. Think about how you can convey your polite and professional approach to handling customer requests during the interview.
✨Highlight Attention to Detail
Attention to detail is crucial in cleaning roles. Be prepared to talk about how you ensure thoroughness in your work. You might want to mention any previous experiences where your attention to detail made a significant difference in the outcome of a task.
✨Familiarise Yourself with Health and Safety Protocols
Understanding health and safety policies is essential for this role. Brush up on basic health and safety practices related to cleaning. During the interview, express your commitment to maintaining a safe working environment and your willingness to report hazards or near misses.
