At a Glance
- Tasks: Supervise cleaning teams, ensure quality standards, and manage client relationships.
- Company: Join Mount Charles Group, a leading facilities management company with family values.
- Benefits: Enjoy 20 days annual leave, financial wellbeing support, and a company pension scheme.
- Other info: Flexible working hours with every other weekend off and opportunities for career advancement.
- Why this job: Be part of a fun, supportive team that values your growth and contributions.
- Qualifications: Customer service skills and attention to detail; cleaning qualifications are a plus.
The predicted salary is between 24000 - 30000 € per year.
Mount Charles Group are one of the largest and privately owned soft facilities management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family oriented business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do.
We are currently recruiting for a Cleaning Supervisor to join our team based at Millbrook Court, Bangor. This is a great opportunity to join a world leading facilities management company.
Working Pattern
- 30 Hours Per Week
- 4 out of 7 Working days
- 7:30am – 3pm
- Every other weekend off
Rewards
- 20 days’ annual leave (pro rata)
- Financial Education/Financial wellbeing advisory service
- Employee Assistance Program to support your health & wellbeing
- Company Pension Scheme
- Company Events
The Role
- Contract Auditing – (Carry out Quality Audits as per schedule and per company policy)
- Client Contact – (Meet with Clients as per schedule)
- Assisting with Payroll when needed
- Check Staff Uniforms
- Assisting the operations manager with Induction Training – (All new starts and staff moving sites must get induction training as per induction training list)
- Ensuring all members of staff are completing their roles to the best of their abilities including checking each of their areas on an ad‑hoc basis
- Ensuring all areas are fully stocked such as toilet roll dispensers, soap dispensers.
- Keeping own store area clean, tidy, colour coded and up to spec.
- Fully flexible approach needed
- Holiday Cover
- Stock Ordering
- Comply with all Health, Safety & Hygiene standards
- Comply with all HACCP regulations as necessary
- Full compliance with COSHH and colour coding.
- Ensure all clothing, including footwear and personal hygiene is of the highest standards in accordance with company guidelines at all times.
- Daily Staff Management
The Person
- Exceptional customer service skills
- Strong attention to detail
- NVQ/SVQ Level One in Cleaning Building Interiors would be an advantage but not essential
- Previous work experience in customer service employment
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.
RF-2603-12 - Cleaning Supervisor in Bangor employer: Mount Charles
Mount Charles Group is an exceptional employer that prioritises its employees' well-being and growth, offering a supportive and family-oriented work culture. With a commitment to doing the right thing and having fun while growing together, employees enjoy benefits such as a generous annual leave policy, financial education services, and a company pension scheme. Located in Bangor, this role as a Cleaning Supervisor provides a unique opportunity to be part of a leading facilities management company that values customer service and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land RF-2603-12 - Cleaning Supervisor in Bangor
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those who might know someone at Mount Charles Group. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Since Mount Charles Group prides itself on family values, think about how you can demonstrate your alignment with their ethos during the conversation.
✨Tip Number 3
Showcase your customer service skills! Be ready to share specific examples of how you've gone above and beyond for customers in previous roles. This will highlight your fit for the Cleaning Supervisor position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace RF-2603-12 - Cleaning Supervisor in Bangor
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your exceptional customer service skills in your application. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that showcase your dedication!
Attention to Detail is Key:Since this role requires a strong attention to detail, don’t forget to mention any experiences where you’ve had to be meticulous. Whether it’s in cleaning or another job, we love to see how you take pride in your work!
Tailor Your Application:Take a moment to tailor your application to the Cleaning Supervisor role. Use the job description as a guide and make sure to align your skills and experiences with what we’re looking for. It shows us you’re genuinely interested!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to us directly. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Mount Charles
✨Know the Company Values
Before your interview, take some time to understand the core values of the Mount Charles Group. They emphasise doing the right thing, having fun, and growing together. Reflect on how your personal values align with theirs and be ready to share examples that demonstrate this alignment.
✨Showcase Your Customer Service Skills
As a Cleaning Supervisor, exceptional customer service is key. Prepare specific examples from your past experiences where you went above and beyond for a customer or resolved a challenging situation. This will show that you understand the importance of client satisfaction in this role.
✨Demonstrate Attention to Detail
Attention to detail is crucial in cleaning management. Think of instances where your keen eye for detail made a difference in your previous roles. Be prepared to discuss how you ensure high standards in cleanliness and compliance with health and safety regulations.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, and how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
