At a Glance
- Tasks: Deliver top-notch cleaning services while ensuring a tidy and welcoming environment.
- Company: Join Mount Charles Group, a leading facilities management company with family values.
- Benefits: Enjoy flexible hours, 20 days annual leave, and a supportive work culture.
- Other info: Great opportunity for career development in a dynamic environment.
- Why this job: Be part of a fun team that values your contributions and growth.
- Qualifications: Customer service skills and attention to detail are essential; experience is a plus.
The predicted salary is between 20000 - 25000 £ per year.
Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do!
We are currently recruiting for a Cleaning Operative to join our team based at our Millbrook Court, Bangor. This is a great opportunity to join a world leading facilities management company.
Working Pattern:
- 21 Hours per week
- 4/7 days a week
- Every other weekend off
- Hours are flexible
Rewards:
- 20 days’ annual leave (pro rata)
- Company Pension Scheme
- Employee Assistance Program to support your health & wellbeing
- Financial Education/Financial wellbeing advisory service
- Company Events
The Role:
- Providing the highest level of Cleaning service within your area of responsibility in line with the clients’ specifications
- Responding positively, politely and promptly to all customer requirements and carry out your duties in a professional and courteous manner
- Providing a range of general cleaning services to include offices/meeting rooms, toilets/showers, laboratories and amenity areas site wide
- Ensuring all stocks are replenished in your area of responsibility
- Ensuring regular checks are carried out to the equipment/machines used
- During hours of work, ensure all equipment is left clean and in good working order at the end of your shift
- Making yourself familiar with and follow all company procedures and regulations
- Participating in the Health and Safety Policy of the company and report any dangers, near misses or hazards you encounter to your Line Manager
- All offices, toilets, etc and amenity areas to be presented in a clean and tidy manner
The Person:
- Exceptional customer service skills
- Strong attention to detail
- NVQ/SVQ Level One in Cleaning Building Interiors would be an advantage but not essential
- Previous work experience in customer service employment
- Current BICS Qualifications
- Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis.
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Please note, the successful applicant's offer is subject to the Access NI (Enhanced) check prior to commencement of role. The Access NI Code of Practice is available upon request. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.
Cleaning Operative: Flexible Hours, Great Benefits in Bangor employer: Mount Charles
Mount Charles Group is an exceptional employer that prioritises its employees' well-being and growth, offering flexible working hours and a supportive, family-oriented culture. With a commitment to doing the right thing and fostering a fun work environment, employees enjoy generous benefits such as a company pension scheme, annual leave, and access to health and financial wellbeing support. Joining our team at Millbrook Court, Bangor, means becoming part of a leading facilities management company that values customer service and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Cleaning Operative: Flexible Hours, Great Benefits in Bangor
✨Tip Number 1
Get to know the company culture! Mount Charles Group values family and fun, so when you get the chance to chat with someone from the team, show your personality and enthusiasm. Let them see how you'd fit right in!
✨Tip Number 2
Prepare for your interview by thinking about customer service scenarios. They want someone who can respond positively and courteously, so have a few examples ready that showcase your skills in action.
✨Tip Number 3
Don’t forget to ask questions during your interview! This shows you're genuinely interested in the role and the company. Ask about their health and safety policies or how they support employee wellbeing – it’ll impress them!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Cleaning Operative: Flexible Hours, Great Benefits in Bangor
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service skills in your application. We love candidates who can demonstrate how they’ve gone above and beyond for customers in the past!
Be Detail-Oriented:Since attention to detail is key for a Cleaning Operative, share examples of how you’ve maintained high standards in previous roles. We want to see that you take pride in your work!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the values and requirements mentioned in the job description. It shows us you’re genuinely interested.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Mount Charles
✨Know the Company Values
Before your interview, take some time to understand Mount Charles Group's family values: doing the right thing, having fun, and growing together. This will help you align your answers with what they stand for and show that you're a good fit for their team.
✨Showcase Your Customer Service Skills
As a Cleaning Operative, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to providing a high level of service, which is crucial for this role.
✨Highlight Attention to Detail
Attention to detail is essential in cleaning roles. Think of specific instances where your keen eye for detail made a difference in your work. Be ready to discuss how you ensure cleanliness and organisation in your previous jobs.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
