At a Glance
- Tasks: Lead a team, ensure training, and maintain client satisfaction in a dynamic environment.
- Company: Join Mount Charles Group, a leading facilities management company with family values.
- Benefits: Enjoy 25 days annual leave, life assurance, and a supportive work culture.
- Other info: Opportunities for career development and a commitment to employee wellbeing.
- Why this job: Be part of a fun, family-oriented business that values growth and teamwork.
- Qualifications: Experience in cleaning industry management and strong communication skills required.
The predicted salary is between 34000 - 34000 £ per year.
Location: Belfast - Translink
Quantity of Posts Available: 1
Salary: £34,000
Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do!
We are currently recruiting for an Assistant Manager to join our team based in Translink, Belfast. This is a great opportunity to join a world leading facilities management company.
Working Pattern: Various 5 out of 7 Nights 9pm to 5am Night-time Role
Rewards:
- 25 days' annual leave (pro rata)
- 1/2 times salary Life Assurance
- Company Pension Scheme
- Employee Assistance Program to support your health & wellbeing
- Financial Education/Financial wellbeing advisory service
- Leadership and Development academy
- Company Events
The Role:
- To ensure that all staff have completed Induction and appropriate skills-based training and identify any retraining needs of employees.
- Deal with all staff performance, disciplinary issues in line with company procedures.
- To ensure a safe working environment.
- To ensure that any client queries are dealt with effectively and quickly ensuring client satisfaction.
- Co-ordinate cleaning schedules and absence cover with cleaning teams and mobile cleaning teams.
- Identify areas of improvement within your business area in relation to productivity, improvement in allocation of hours and any other areas that affect monthly results.
- Weekly meetings with Operations Managers.
- Interface with client to complete monthly KPI returns.
The Person:
- Full driving licence.
- IT skills - Use of Online HR, Pay Roll and Audits.
- Proven track record of having worked within the cleaning industry at supervisory level with experience of multi contract management ideally including office, industrial and education sector cleaning.
- Candidates should have excellent communication skills.
- Financial acumen and experience of budget management.
- Health & Safety experience.
- Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis.
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. The successful candidate's job offer will be subject to passing a Personal Track Safety Medical Assessment. This will include a full and thorough medical, (including a drug and alcohol test) for the purpose of Public Train Safety prior to appointment.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
Closing date: Thu 02 July 2026
Assistant Manager employer: Mount Charles
Mount Charles Group is an exceptional employer that prioritises its employees' well-being and growth, offering a supportive and family-oriented work culture in Belfast. With competitive benefits such as 25 days of annual leave, a comprehensive pension scheme, and opportunities for professional development through our Leadership and Development academy, we ensure that our team members thrive both personally and professionally. Join us to be part of a company that values doing the right thing, having fun, and growing together.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for an Assistant Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since Mount Charles Group prides itself on family values, think about how your own experiences align with their motto of 'Do the right thing, Have fun & grow together'.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team management and client satisfaction. Use specific examples from your past roles to showcase your skills and experience in the cleaning industry.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Mount Charles family. Good luck!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Assistant Manager role. Highlight your experience in the cleaning industry and any supervisory roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Mount Charles Group and how you embody our family values. Keep it friendly and professional, just like us!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear language and structure your thoughts well. We love a good communicator, so let your personality come through!
Apply Through Our Website:Don't forget to apply through our careers page! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy – just click the 'Continue to Application' button and follow the prompts!
How to prepare for a job interview at Mount Charles
✨Know the Company Values
Before your interview, take some time to understand Mount Charles Group's family values: Do the right thing, Have fun & grow together, and Take pride in what you do. Reflect on how these values resonate with your own experiences and be ready to share examples that demonstrate your alignment with them.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to manage staff performance and training. Prepare specific examples of how you've successfully led teams in the past, dealt with disciplinary issues, or improved productivity. This will show your potential employer that you have the necessary skills for the role.
✨Prepare for Client Interaction Scenarios
Since client satisfaction is key, think about times when you've effectively handled client queries or complaints. Be ready to discuss how you ensured a safe working environment and maintained high standards in service delivery, as this will highlight your customer-focused approach.
✨Brush Up on Health & Safety Knowledge
Given the importance of health and safety in this role, make sure you're familiar with basic statutory training requirements. Be prepared to discuss your experience in maintaining safety standards and how you would ensure compliance within your team.
