At a Glance
- Tasks: Manage lounge operations, ensuring top-notch food presentation and customer service.
- Company: Join a leading catering company at Belfast International Airport.
- Benefits: Enjoy 28 days paid holiday, pension scheme, and career development opportunities.
- Other info: Flexible shifts and a supportive workplace culture await you!
- Why this job: Be part of a dynamic team delivering exceptional service in a vibrant environment.
- Qualifications: Experience in a similar role and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
We are recruiting a Lounge Catering Manager at Belfast International Airport, Antrim. The role involves ensuring all food is prepared and presented to an exceptional standard, ensuring all HACCP regulations are adhered to, and delivering excellent customer service.
Working Pattern:
- 40 hours per week
- Various shifts between 05:00‑20:00
- 5 days out of 7
Rewards:
- 28 days’ paid holidays (pro‑rata)
- Company Pension Scheme
- Career Development and Training
- Employee Assistance Programme to support health & wellbeing
- Financial Education / Well‑being Advisory Service
- Uniform Provided
- Company Events
Responsibilities:
- Ensure all food is prepared and presented to an exceptional standard, complying with HACCP regulations.
- Prepare the service counter and keep it ready for service.
- Provide the highest level of customer service consistently to all users of the facility.
- Work as part of the team to deliver service on time and to the highest standard.
- Complete required administrative tasks including recording food temperatures, updating cleaning schedules, cashing up tills, and recording daily sales figures.
- Maintain book‑keeping procedures in line with company requirements.
- Report defective equipment, utensils, floor surfaces, etc. to the relevant Head Office department.
- Ensure opening and closing of all food outlets follows company procedures.
- Manage the team effectively to keep service areas fully stocked, well presented, and attractively displayed with printed daily priced menus and specials.
The Person:
- Attention to detail in all aspects of the work.
- Experience in a similar role.
- Lead by example and live the company values.
- Enthusiastic and passionate about customer service and reputation.
- Self‑motivated and able to work independently.
- Flexible with a positive, can‑do attitude.
- Basic statutory training for the role will require basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day‑to‑day basis; proficient computer literacy.
Equal Opportunities Employer: The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.
Legal Notice: Job offer subject to the provision of a five‑year, traceable employment history.
RF-2605-49 - Lounge Manager in Antrim employer: Mount Charles
The Mount Charles Group is an exceptional employer, offering a vibrant work culture at Belfast International Airport where teamwork and customer service excellence are at the forefront. With a commitment to employee growth through career development and training, alongside generous benefits such as a company pension scheme and 28 days of paid holidays, we ensure our staff feel valued and supported in their roles. Join us for a rewarding career where your contributions make a real difference in delivering outstanding service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land RF-2605-49 - Lounge Manager in Antrim
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mount Charles. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mount Charles
Don't be shy about reaching out to Mount Charles directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace RF-2605-49 - Lounge Manager in Antrim
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mount Charles and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mount Charles
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
