At a Glance
- Tasks: Manage lounge operations, ensuring exceptional food service and customer satisfaction.
- Company: Join Mount Charles Group, a leading provider in facilities management and catering.
- Benefits: Enjoy 28 days paid holiday, company pension, and career development opportunities.
- Other info: Flexible shifts, free parking, and a supportive work environment.
- Why this job: Be part of a dynamic team at Belfast International Airport and make a real impact.
- Qualifications: Experience in a similar role with strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Mount Charles Group, a leading Facilities Management and catering provider in Ireland, is recruiting a Lounge Catering Manager for Belfast International Airport. The role offers an opportunity to work in a dynamic, customer‑focused environment and grow within a top company.
Working Pattern
- 40 hours per week
- 5 days out of 7
- Various shifts, 5 am earliest start, 10 pm latest finish
- Free on site parking
- Company phone and laptop provided
- BIA Security Clearance
Rewards
- 28 days paid holidays (pro rata)
- Company Pension Scheme
- Career Development and Training
- Employee Assistance Program supporting health & wellbeing
- Financial Education/Wellbeing advisory service
- Uniform provided
- Company Events
The Role
- Ensure all food is prepared and presented to an exceptional standard and all HACCP regulations are adhered to.
- Pre‑prep the service counter and keep it ready for service.
- Deliver the highest level of customer service consistently to all users of the facility.
- Work with the team to deliver service on time and to a high standard.
- Complete required administration such as recording food temperatures, updating cleaning schedules, cashing up tills and recording daily sales figures on the system.
- Complete bookwork procedures in line with company requirements.
- Report defective equipment, utensils, work area and floor surfaces to the relevant Head Office department.
- Carry out opening and closing of all food outlets in accordance with company procedures.
- Manage the team to keep all service areas fully stocked, well presented, and maintain an attractive environment with printed daily priced menus and daily specials.
The Person
- Attention to detail in all aspects of the work.
- Experience in a similar role.
- Leads by example and lives out the company's values.
- Enthusiastic and passionate about customer service and reputation.
- Self‑motivated, works independently.
- Flexible with a positive, can‑do attitude.
Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day‑to‑day basis. Proficient skills in computer literacy. The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.
RF-2509-80 - Lounge Manager in Antrim employer: Mount Charles
Mount Charles Group is an exceptional employer, offering a vibrant work culture at Belfast International Airport where employees can thrive in a customer-focused environment. With comprehensive benefits including 28 days of paid holidays, a company pension scheme, and robust career development opportunities, we prioritise the well-being and growth of our team members. Join us to be part of a dynamic team that values excellence and fosters a supportive atmosphere for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land RF-2509-80 - Lounge Manager in Antrim
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes Mount Charles Group tick and be ready to show how your experience aligns with their mission. This will help you stand out as a candidate who truly gets it!
✨Tip Number 3
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you went above and beyond for customers. Be ready to share these stories during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Mount Charles Group.
We think you need these skills to ace RF-2509-80 - Lounge Manager in Antrim
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Lounge Manager role. Highlight your customer service experience and any relevant management roles you've held. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’re excited about working with us at Mount Charles Group. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Attention to Detail:In this role, attention to detail is key. When filling out your application, make sure to double-check for any typos or errors. We appreciate candidates who take pride in their work and present themselves professionally.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do and our company culture!
How to prepare for a job interview at Mount Charles
✨Know Your Stuff
Familiarise yourself with the Mount Charles Group and their values. Understand their approach to customer service and food safety, especially HACCP regulations. This will show that you're genuinely interested in the role and can align with their standards.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your attention to detail and customer service skills. Think about times when you led a team or improved service quality, as these experiences will resonate well with the interviewers.
✨Demonstrate Your Flexibility
Since the role involves various shifts, be ready to discuss your availability and how you handle changing schedules. Share instances where you've adapted to new situations or worked under pressure to meet customer needs.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and opportunities for career development. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
