At a Glance
- Tasks: Support daily operations and lead a dynamic team in a fast-paced hospitality environment.
- Company: Join the Mount Charles Group, a family-oriented leader in facilities management.
- Benefits: Enjoy competitive pay, 20 days annual leave, and a supportive work culture.
- Other info: Flexible shifts and great opportunities for personal and professional growth.
- Why this job: Develop your leadership skills while delivering exceptional customer service.
- Qualifications: Experience in hospitality or retail with strong leadership and communication skills.
The predicted salary is between 24750 - 30250 £ per year.
Location: Antrim - Northern Qtr
Quantity of Posts Available: 1
Salary: £15.75
Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer-focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: Do the right thing, Have fun & grow together, Take pride in what you do!
We are currently recruiting for an Assistant Manager to join our team based at Northern Quarter, Belfast International Airport. This is an exciting opportunity to develop your leadership skills within a fast-paced hospitality environment while supporting the delivery of exceptional customer service and operational excellence.
Working Pattern: 40 hours per week, 5 days out of 7, Flexible shifts between 4am and 11pm
Rewards:
- 20 days' annual leave (pro rata)
- Employee Assistance Programme to support your health & wellbeing
- Company Pension Scheme
- Financial Education/Financial Wellbeing Advisory Service
- Company Events
Role:
- Support the Manager in the day-to-day operation of the business, ensuring high standards of service, food quality and customer satisfaction are consistently delivered.
- Lead, motivate and support team members to achieve operational and service excellence.
- Assist with staff scheduling, absence management, training and performance management.
- Ensure company standards, policies and procedures are implemented and maintained at all times.
- Monitor stock levels, place orders as required and minimise wastage.
- Ensure compliance with all food safety, hygiene, health & safety and licensing requirements.
- Handle customer feedback professionally and effectively, resolving issues in a timely manner.
The Person:
- Previous experience in a supervisory, team leader or assistant management role within hospitality, retail or food service.
- Strong leadership and people management skills with the ability to motivate and develop teams.
- Excellent communication and customer service skills.
- Good organisational and problem-solving abilities.
- Commercial awareness with an understanding of sales, costs and operational performance.
- Ability to work under pressure and make decisions in a fast-paced environment.
- Flexible with a positive, can-do attitude.
- Self-motivated and capable of working on their own initiative.
Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers and colleagues on a day-to-day basis.
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview. Please note, the successful applicant's offer is subject to the Access NI (Basic) check prior to commencement of role. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which is available upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
Closing date: Sun 13 September 2026
Assistant Manager in Antrim employer: Mount Charles
Mount Charles in Newry is an excellent employer that prioritises the well-being and growth of its staff. With a strong focus on service excellence, employees enjoy a supportive work culture, competitive benefits including 28 days of paid holidays and a pension scheme, as well as numerous opportunities for career advancement in the food service industry.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Antrim
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mount Charles. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mount Charles
Don't be shy about reaching out to Mount Charles directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager in Antrim
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mount Charles and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mount Charles
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
