At a Glance
- Tasks: Supervise lounge operations, manage staff, and ensure top-notch customer service.
- Company: Join Mount Charles, a leading facilities management company with family values.
- Benefits: Enjoy competitive pay, 20 days annual leave, and wellness support.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a fun team at Belfast International Airport and grow your career.
- Qualifications: Strong leadership skills and previous experience in hospitality or retail required.
The predicted salary is between 14.5 - 14.5 £ per hour.
- Permanent
- Belfast International Airport - Causeway Lounge
- 1 Position(s) Available
- Mount Charles
E: hr@mountcharles. com
T:028 9032 0070
W: www. mountcharles. com
Mount Charles Group areone of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland.
If you are acustomer focusedindividualand wantto join afun andfamily orientatedbusinesswhich believes people are our greatest asset, then we have a role for you!
Our family values speak for themselves
- Do the right thing
- Havefun & grow together
• Takepride in what you do!
We are currently recruiting for a Lounge Supervisor to join our team based at our Causeway Lounge, Belfast Internation Airport site.
This is a great opportunity to join a world leading facilities management company.
- Working Pattern
- 40 hours per week
- 5 out of 7 days
- Working hours between 5am – 10pm
- Rewards
- 20 days’ annual leave (pro rata)
- Employee Assistance Program to support your health & wellbeing
- Company Pension Scheme
- Financial Education/Financial wellbeing advisory service
- Company Events
The Role
- Oversee day-to-day lounge operations and maintain presentation standards.
- Coordinate with catering, cleaning, and maintenance teams.
- Monitor passenger flow and manage seating efficiently.
- Ensure compliance with health, safety, and security regulations.
- Supervise, support, and motivate lounge staff.
- Prepare rotas and manage staffing levels.
- Deliver coaching and support training needs.
- Handle customer enquiries and feedback professionally.
- Ensure brand and airline partner standards are met.
- Conduct quality checks across all service areas.
- Manage stock levels and complete ordering tasks.
- Prepare reports, logs, and daily operational updates.
- The Person
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Customer-focused mindset with a calm, professional manner.
- Problem‑solving and decision‑making skills.
- Ability to work under pressure in a fast‑paced environment.
- Good organisational and administrative capability.
- Previous supervisory or team leader experience in hospitality, aviation, or retail.
- Experience in premium or VIP customer service environments.
- Knowledge of food safety and hygiene standards.
- Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day‑to‑day basis.
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.
Due to the number of applicants Mount Charles receives, we only respond to short‑listed applicants.
If you have not been contacted within six weeks of the closing date, you have not been selected for interview.
Please note, the successful applicant's offer is subject to the Access NI (Basic) check prior to commencement of role. The Access NI Code of Practice is available upon request.
Mount Charles Group has a policy on recruiting ex-offenders, a copy of which is available upon request.
Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.
- GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE
- #J-18808-Ljbffr
RF-2605-16 - Lounge Supervisor employer: Mount Charles Group
At Mount Charles, we pride ourselves on fostering a supportive and dynamic work environment where our Catering Assistants can thrive. With a focus on employee wellbeing, we offer generous annual leave, a comprehensive pension scheme, and opportunities for personal growth through company events. Join us at SRC Newry East Campus, where your passion for customer service will be valued in a vibrant college setting.
StudySmarter Expert Advice🤫
We think this is how you could land RF-2605-16 - Lounge Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mount Charles Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mount Charles Group
Don't be shy about reaching out to Mount Charles Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace RF-2605-16 - Lounge Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mount Charles Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mount Charles Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
